Join our team as a Senior RPA Business Analyst and be at the forefront of transformative technological advancements!Key Responsibilities: • Robotic Process Automation (RPA): Lead the development and implementation of RPA solutions, collaborating cross-functionally to identify automation opportunities and streamline business processes. • Business Analysis: Conduct comprehensive analysis of business requirements, processes, and systems to drive innovative RPA strategies aligned with organizational objectives. • Project Management: Oversee end-to-end project lifecycle, from conception to delivery, ensuring seamless integration of RPA solutions within existing systems and workflows. • Team Leadership: Provide guidance and mentorship to project teams, fostering a collaborative environment while steering initiatives towards successful outcomes. • Quality Assurance: Uphold quality standards by implementing robust testing methodologies, ensuring the reliability and efficiency of RPA solutions.

Senior Software Engineer ( Incident Manager) in server monitoring for (Ciena corporation) in Capgemini Used to monitor Production Servers and share the status with team for every four hours  Configures server monitoring Responds to server alerts Proposes and documents solutions for performance or capacity problems Maintains records capturing metrics, logs and status Raise incident tickets in case of failures Handling Incident Management, handling Major/Critical/High Outages, monitoring entireinfrastructure using various monitoring tools and providing support 24X7 Co-ordinated with client on weekly call and make sure about the project compliances & provided thesolution with the development teams Focused on the ITSM ticketing tools and minimize the impact of IT incidents to system/service usersand reduce the impact on business operations. And Made sure that to evaluate incident-management performance is response-and-resolution timeSLAs

As a Senior Process Associate in Chargeback process and AML Process - Transaction Monitoring in Tata Consultancy Services for Canadian Correspondence Banking Prepared offset requests of Chargeback invoices and credit memos Created credit memo or invoice requests due to re-submission of Chargeback claims Processed Chargeback claim discrepancies with our Trading Partners according to Terms andConditions of with various reason codes Performed investigation of cost and contract pricing transmitted by Trading Partners Prepare reports for Management on a weekly basis for review. Confer with clients to determine their complaints regarding unauthorized credit and transactions. Monitor high alert accounts to identify possible fraudulent activities and suspected transactions. Use automated or other systems to verify clients and verify received information. Contest chargeback claims when viable economically and monitor claims recovery. Lead team of chargeback agents by guiding them through processes to determine fraudulent activitiesin clients’ accounts for retail customers. Work with clients to collect and document information that may be used in resolving outstandingdisputes. Prepare periodic chargeback management reports and follow up on payments that may need to bemade to clients Investigate and assess alerts for potential money laundering risks in the Bank. Ensure efficient identification and monitoring of suspicious activities and transactions. Ensure timely, efficient reporting of suspicious transactions to AML Compliance Officer andFinancial Transactions and Reports Analysis Centre of Canada (FINTRAC). Daily assessment of AML and SWIFT reports for potential suspicious activity. Maintain a current understanding of money laundering and terrorist financing issues, includingpolicies, procedures, regulations, industry best practice, criminal typologies and developing trends.

As a Quality Analyst and Command Center Analyst in HCL ( Merck Infra) Participate in CAB (Change Advisory Board) management review meetings Perform Internal Quality Audit with ISO Audit Standard. Confirms ISO standard validation on various measure area like QMS Reporting and processmaintenance, & had promoted the customer requirement Track all the software related metrics in terms of schedule, effort, defects etc.. Perform Doer’s and Checker’s Audit for all Production Changes and Incident Tickets. Interact with Team Leads and collect Monthly Data for Ops Hi5 Audit. Prepare Appreciation report monthly and share it to Merck Clients. Work with HCL InfoSec team and ensure that all Merck user Desktop and Laptops are Encrypted. Raise remedy tickets and share Encryption templates to Local IT team Monitoring more than 15000 physical servers, virtual servers, Network devices, storage devices usingBPPM Console. Creation of Incidents and Service Requests for the supported applications, first point analysis ontickets and assigning them to L2/L3/ other service lines based on the scope. Handling Incident Management, handling Major/Critical/High Outages, Monitoring entireinfrastructure using various monitoring tools and providing support 24X7. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat forcustomer’s end users