Gm Service After Sales
Avs Kia
Who is Navin Kumar Sharma? Overview
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Quick answer
Navin Kumar Sharma is listed as GM Service after sales at AVS Kia, based in Meerut, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Navin Kumar Sharma.
Navin Kumar Sharma previously worked as GM Service ( Nexa Workshop) at Auto Vibes (A Unit Of Dinco4Wheels Llp) and AGM Service at Vipul Motors Limited. Navin Kumar Sharma holds Three Years Diploma In Mechanical, Automobile Engineering, First Division from Govt. Polytechnic Jhansi.
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AVS Kia
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Profile bio
About Navin Kumar Sharma
motivate the entire team and build a healthy environment for work place, assessment of manpower knowledge time to time by mapping in-house test , and Give promotion accordingly, communicate the massage from top to ground level, to enhance knowledge at Ground level, also conduct in-house training and select quality manpower for More skill enhancement through more Training in MSIL , Deeply Monitoring on job card opening, closing, billing, receipt, invoice, pick and drop, demanded repairs entry, estimate labour and parts entry estimate time, instant feed back entry, calling of psf and entry in DMS,focus on smr calling , and entry in DMS, make Complaint closing report,with observation ,action taken and counter measure , check estimate variation report , Turn around time report, revisit and repeat job Analise report Bay productivity report, hold up vehicle report and carry over ratio, service advisor psf and cce psf calibration, attend dissatisfied customer, with in 24 hour, home visit, customer meet and locality camp activity, one steering committee meet in a month on cretical issue, maintenance of tools and equipment as per ISO, 9002 Guidelines, make yearly and half yearly safety and calibration and maintenance record as per Manufacture guideline, and as per ISO 9002, monitoring of Veh in register compare with job card open time to Analise how much time taken of customer in open job card of his car, ensure 100 % job cards will open by Tablets, monitor free service retention and paid service retention meet with company target, monitor on service load growth ,make dash board report of all possible data which could be Service Due but not come for service by many reason, turn them in service by hook and trook. parts availability, monitoring register of parts not available and action on this, dead stock monitoring, adjust stock as per physically check with reason, man power Training nomination in DMS, monitoring on warranty and extended Warranty, true value warranty, PDI warranty claims and monitoring on Reimbursement being done, Handle critical and sensitive customer,
Listed skills include Bronze Master Certified By Maruti Suzuki India Ltd In 2006, Silver Master Certified By Maruti Suzuki India Ltd In 2010, N.C.C B Certifucate, and A Grade Achieved In Maping By M.S.I.L At Rohan Motors Ltd Noida.
Current workplace
Navin Kumar Sharma's current company
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7 roles
Navin Kumar Sharma work experience
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Gm Service ( Nexa Workshop)
CurrentHandle critical customer, Focus on PSF and NPS, extended warranty sale by workshop,CCP ( two year) sale from workshop, Demanding repairs capturing in job card, First time right work, Focus on hold up vehicles to reduce them, monitoring on ocas,DIY, smart eye,etc digital parameter, fullfill target of revenue.focus on free service load and paid service load,
Apr 2024 - Present
Agm Service
Vipul Motors Limited
handle all critical and Sensitive Dissatisfied customers on priority, Review D2S Register, CEI D2S customers and attend them on priority to turn into satisfied customers, resolve walking customers complaint, ensure that 100% what's app group created by all SA daily, ensure 100 % OCAS is being done and 100% DIY Also to be done by service advisor, to ensure.
Jul 2022 - Mar 2024
Agm Service
M/S Shakumbari Automobiles Pvt Ltd
Handle critical customer, Monitor on customer retention and customer satisfaction activity, PSF and SMR activity, close customer complaint, monitoring on hold up,TAT, CEI and CC/ 10 K, Complete all SOP as per MSIL, SAS and Regular monitoring on BSC parameters and Instruct to team accordingly, Deeply monitoring SA wise performance and counseling of weak.
May 2018 - Jun 2022
Gm Service
M/S Radhagovind Automobiles Pvt Ltd
time, work and Team management, operate dealership as per MSIL Service assurance Standred, monitor on delay delivery, revisit,repeat job and direct interaction with CEI or Dissatisfied customers to resolve their complaint on the site, PSF and SMR monitoring to increase business and capture the customers complaints, if any. Timely claim of free service.
Apr 2016 - Apr 2018
Works Manager
M/S Raj Sneh Auto India Pvt Ltd Auth. Dealer Of Maruti Suzuki India Ltd An Iso 9002 Certified
Man power retention, D2S customer handling, report to G. M. service, ensure KPI are good going, continuously implement on weak areas, monitoring all service process and customer retention activity as customer meet, locality camp, home visit, A plus customer psf and D2S, repeat job ANALISE with Manager.
Aug 2006 - Mar 2016
Service Advisor
M/S Vipul Motors Pvt Ltd Auth.Dealer Of Maruti Suzuki India Ltd, Iso 9002 Certified
open job card with proper estimate and time, and delivered vehicle on time with customers satisfection,post service followup after three days to know customer satisfection after service,after work completed road test with customer and take instant feed back from customer,explain him about job explanation,return all old spare to cust. explaining reason of.
Oct 1999 - Jul 2006
2 education records
Navin Kumar Sharma education
Three Years Diploma In Mechanical, Automobile Engineering, First Division
Govt. Polytechnic Jhansi
B.Tech In Mechanical Engineering ., Bronze Master And Silver Master Certified By Maruti Suzuki India Ltd, First Division
Aryan Institute ,Hapur
FAQ
Frequently asked questions about Navin Kumar Sharma
Quick answers generated from the profile data available on this page.
What company does Navin Kumar Sharma work for?
Navin Kumar Sharma works for AVS Kia.
What is Navin Kumar Sharma's role at AVS Kia?
Navin Kumar Sharma is listed as GM Service after sales at AVS Kia.
Where is Navin Kumar Sharma based?
Navin Kumar Sharma is based in Meerut, Uttar Pradesh, India while working with AVS Kia.
What companies has Navin Kumar Sharma worked for?
Navin Kumar Sharma has worked for Avs Kia, Auto Vibes (A Unit Of Dinco4Wheels Llp), Vipul Motors Limited, M/S Shakumbari Automobiles Pvt Ltd, and M/S Radhagovind Automobiles Pvt Ltd.
How can I contact Navin Kumar Sharma?
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What schools did Navin Kumar Sharma attend?
Navin Kumar Sharma holds Three Years Diploma In Mechanical, Automobile Engineering, First Division from Govt. Polytechnic Jhansi.
What skills is Navin Kumar Sharma known for?
Navin Kumar Sharma is listed with skills including Bronze Master Certified By Maruti Suzuki India Ltd In 2006, Silver Master Certified By Maruti Suzuki India Ltd In 2010, N.C.C B Certifucate, and A Grade Achieved In Maping By M.S.I.L At Rohan Motors Ltd Noida.
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