Handle critical customer, Focus on PSF and NPS , extended warranty sale by workshop,CCP ( two year) sale from workshop, Demanding repairs capturing in job card , First time right work, Focus on hold up vehicles to reduce them , monitoring on ocas,DIY , smart eye ,etc digital parameter, fullfill target of revenue.focus on free service load and paid service load ,

handle all critical and Sensitive Dissatisfied customers on priority , Review D2S Register, CEI D2S customers and attend them on priority to turn into satisfied customers , resolve walking customers complaint , ensure that 100% what's app group created by all SA daily , ensure 100 % OCAS is being done and 100% DIY Also to be done by service advisor , to ensure 100 % traind man Power , nominate candidate for training as per their elegibility , Monitoring on SSQS Bronze / Silver as per BSC… Show more handle all critical and Sensitive Dissatisfied customers on priority , Review D2S Register, CEI D2S customers and attend them on priority to turn into satisfied customers , resolve walking customers complaint , ensure that 100% what's app group created by all SA daily , ensure 100 % OCAS is being done and 100% DIY Also to be done by service advisor , to ensure 100 % traind man Power , nominate candidate for training as per their elegibility , Monitoring on SSQS Bronze / Silver as per BSC norms ,check workshop equipments for smooth operation and its Preventive maintenance schedule , 5S implementation inside workshop , Audit of job card for 100% road test, final inspection, Capturing customer demanded repair and action taken, Remark if any required,Audit job card for Recommandation for Wheel alignment and wheel balancing etc , ensure that Spare parts issue as per Periodic maintenance schedule and Spare part not available register is maintained by SPM, ensure that WM is Monitoring on Estimate variation , Delay delivery, Vehicle Hold up , and revisit and taking countermeasures, vehicle delivered beyond their promise delivery and ensure for 100% instant satisfaction note taken during vehicle delivery and captured negative IFC if any and resolve the issue on the spot .ensure that PSF complaint has been closed beyond TAT of 48 hours .Ensure to generate new customers data by organising free check up camp, Locality camp, Mansoon check up camp , free AC check up camp , General free check up camp monthly Audit of tools and tools trolly of technicians.Maintain record of company Loaner vehicles, Replacement vehicle, MMS and MOS eeco , Monthly Audit of their tools and equipment for smooth operation,Audit of all material in and out Register , Road test register , located at Security office.Ensure that Washing quality produced as per customer satisfaction ,Take separate feedback for only washing and cleaning. Summarise PSF complaints, focus on Net promotor score. Show less

Handle critical customer, Monitor on customer retention and customer satisfaction activity , PSF and SMR activity, close customer complaint , monitoring on hold up ,TAT , CEI and CC/ 10 K, Complete all SOP as per MSIL , SAS and Regular monitoring on BSC parameters and Instruct to team accordingly, Deeply monitoring SA wise performance and counseling of weak performer ,Monitoring weak area of workmanship and countermeasures, Man power training to fullfill BSC parameters of Requirements of SSQS… Show more Handle critical customer, Monitor on customer retention and customer satisfaction activity , PSF and SMR activity, close customer complaint , monitoring on hold up ,TAT , CEI and CC/ 10 K, Complete all SOP as per MSIL , SAS and Regular monitoring on BSC parameters and Instruct to team accordingly, Deeply monitoring SA wise performance and counseling of weak performer ,Monitoring weak area of workmanship and countermeasures, Man power training to fullfill BSC parameters of Requirements of SSQS Bronze and SSQS Silver, Monitoring on Digital parameters as 100% OCAS and DIY , 100 % whats app group creation to capture customer complaint, Monitoring on Express Service , Pick and Drop , Extended warranty ,MGA sale , PMS 20 retention, free service retention, Revisit , estimate variation and Delay of delivery, Audit of job card for Estimate explanation , 100 % road test and Final inspection of vehicle, 100% IFC taken from customers, and generate Labour revenue as wheel alignment, wheel balancing, Injector and throttle body cleaning, Focus on synthetic oil sale and Periodic service schedule parts are issue as per Periodic schedule, Monitoring on parts not available register, and Manage spate parts with help of SPM from live stock , minimise VOR in spare parts and reduce dead stock of spare by clear communication with ground team , Show less

time , work and Team management, operate dealership as per MSIL Service assurance Standred, monitor on delay delivery, revisit ,repeat job and direct interaction with CEI or Dissatisfied customers to resolve their complaint on the site , PSF and SMR monitoring to increase business and capture the customers complaints, if any . Timely claim of free service coupon, warranty and Extended warranty claim, Work on TAT and Reduce by monitoring the vehicle hold up daily and capture reason and… Show more time , work and Team management, operate dealership as per MSIL Service assurance Standred, monitor on delay delivery, revisit ,repeat job and direct interaction with CEI or Dissatisfied customers to resolve their complaint on the site , PSF and SMR monitoring to increase business and capture the customers complaints, if any . Timely claim of free service coupon, warranty and Extended warranty claim, Work on TAT and Reduce by monitoring the vehicle hold up daily and capture reason and resolve the issue on priority , Motivate the team and push them to achieve the target . Show less

Man power retention, D2S customer handling, report to G. M. service, ensure KPI are good going, continuously implement on weak areas, monitoring all service process and customer retention activity as customer meet, locality camp, home visit, A plus customer psf and D2S, repeat job ANALISE with Manager.

open job card with proper estimate and time , and delivered vehicle on time with customers satisfection,post service followup after three days to know customer satisfection after service ,after work completed road test with customer and take instant feed back from customer,explain him about job explanation,return all old spare to cust . explaining reason of spare parts replacement .tracking all veh with making traching sheat.