Navin Shroff Psm, Ps-Po, Icp, Icp-Epo, Safe Sa Email & Phone Number

Chapel Hill, NC, US

Cary, North Carolina, United States

• Leading cross-functional teams in a matrix org., conducted A/B testing, launched CX features, and drove profitability.
• Introduced customer experience features to minimize returns related to sizing issues.
• Developed self-service options and streamlined workflows for easier return processes.
• Implemented a new return method that reduced shipping costs.
• Established safeguards to protect against malicious activities.

Cary, North Carolina, United States

• Collaborated with cross-functional teams to refine the product roadmap using competitor research, VOC insights, and UI/UX feedback.
• Identified key pain points, which helped in reducing call center volume and increase adoption.
• Led the transition from waterfall to agile

• Responsible for continuously delivering new products and iterative product improvements that quickly add value using an outcome-driven product management methodology.
• Responsible for business strategy, product metrics, and product backlog prioritization.
• Represented the customer (Pharmacists, Technicians) needs and requirements to drive feature implementation and development with the technology team.
• Worked closely with the UI/ UX team to design and review the annotations/ prototypes.
• Identified product KPIs that helped product team to gauge the product success and identify process gaps/ pain points and areas of improvements once the product goes live.
• Built and leveraged solid working relationships with business and product stakeholders, other Product Managers, user experience and technology teams to facilitate successful feature implementation.

Greater Chicago Area

• Led Product Development initiatives, Program Management/ Project Management initiatives for Fortune 500 clients.
• Performed Business Development, Relationship Development, IT Strategy and Solution Development, Process Improvement, and also managed Solution Delivery
• Managed multiple teams, conducted training, coaching, on-boarding, risk management and team building.
• Participated in new business development initiatives.
• Successfully launched/ deployed products ranging from large-scale (80+ resources, $20M+) National EHR solution, Back Office solutions (30+ resources, $5M+) and inventory solutions (100+ resources, $100M+).
• Partnered with clients to advise on new initiatives, process improvement and increased team efficiency, moral and effectiveness.

• Owned the E2E execution, prepared roll-out plan and deployed the back office application in 4000+ North America restaurants
• Defined and managed the product strategy and roadmap
• Worked closely with Business stakeholders, wrote user stories/ technical requirements, and prioritized features to manage the product backlog. Worked with development teams to break down the user stories into tasks.
• Conducted discovery sessions with development teams and reviewed the design documents
• Prepared data migration & production launch strategy for the first store go live
• This complex program involved multiple distributed teams across the US & Asia

• Managed the Electronic Health Records program from inception to chain-wide roll out to 8200 stores (nation’s largest centralized EHR).
• Coordinated with multiple stakeholders including business, product development team and quality assurance.
• Managed the interface development between the tablet server and EHR server to provide the real-time store specific patient information like medical history, immunization history, wait queue and other consultation.

• Managed Production Support/ Operations for the Global, Business and Client clusters.
• Worked with leadership in strategic resource planning, budget development.
• Served as a SME for incident oversight, service requests, and change management.
• Served as a Product Owner liaison for the business and technology teams.

Multiple Locations - India, Japan, Australia And USA

• Worked in various consulting roles across multiple countries in India, Australia, Japan and the US.
• Wore multiple hats, served as a Software Engineer, Business Analyst, Product Analyst, Project Manager for various Fortune 500 clients over a period of 9.5 years.
• Conducted UAT with Japanese business stakeholders.

• Managed the offshore production support team, provided statistical data by using Root Cause Analysis techniques. Identified the key repetitive production defects and fixed them.

• Worked with product strategy to analyze and define requirements. Developed BRDs, functional specifications, use cases, data flow diagrams.

• Designed, developed, and implemented flagship healthcare applications to be used in China, Japan, and Korean markets
• Conducted product prototype presentations and UAT with Japanese-speaking business users

India

• Designed and developed multiple products - email marketing manager, customer management system, complaint system, payment system, portals for various domestic clients
• Implemented the plan from rollover to PROD

Certificate In Design Thinking And Innovation, Complete

Design Thinking and Innovation is a 7-week, 40-hour online certificate program from Harvard Business School. Design Thinking and.

Master'S Degree, Computer/Information Technology Administration And Management

Pgdba, Marketing