Navin Mogan Email & Phone Number

Malaysia

1. Providing exceptional customer support to our global users.2. Managing product availability and activation to ensure customers receive the best.

Malaysia

1. Delivered comprehensive customer support and technical assistance to global users of FTX.com and FTX App (previously Blockfolio).2. Performed due diligence on KYC processes for all user segments (basic to VIP level).3. Provided support and resolutions in fiat deposit issues for global users of FTX.com and FTX App.4. Engaged in problem-solving and analysis to resolve browser and app technical issues.5. Managed customer expectations to continuously provide a high quality user experience.

Petaling, Selangor, Malaysia

1. Provided account-related and tech support to Luno users in Malaysia, Singapore, Indonesia, Australia, South Africa and the greater African region.2. Performed comprehensive Know Your Customer (KYC) due diligence for Luno users.3. Consistently engaged with Luno users (email and calls) to manage account security, transactions, technical support, regulatory assistance and overall customer experience.

Selangor, Malaysia

1. Consulted F&B clients on taking full advantage of Storehub's POS management system and Beep food delivery tools to maximize efficiencies and increase revenues, especially during the pandemic.2. Guided customers through a complete Customer Success plan to innovate, scale and improve their business operations - conducted via face-to-face meetings, webinars, calls, emails and chat.3. Championed advances in POS, food delivery, cashless table ordering and e-wallet adoption.

Kuala Lumpur, Malaysia

1. Managed full-spectrum social media activities for the studio and the 2018 Organic Life KL Yoga Festival across Facebook, Instagram and Twitter.2. Created relatable content - health & yoga - to increase traffic and public awareness.3. Provided customer support via email and social media for the 2018 Organic Life KL Yoga Festival & Under the Light Yoga Studio.4. Managed talent (local and international yoga celebrities) and administrative tasks for the 2018 Organic Life KL Yoga Festival.

Malaysia

1. Delivered comprehensive support on Fuji Xerox devices to VIP clients across Malaysia and New Zealand.2. Rendered swift solutions in mitigating various document management, network and software issues.

Kuala Lumpur, Malaysia

1. Managed Facebook page and YouTube channel for the organization while formulating SOPs for the communications team.2. Coordinated flood relief effort with staff for Northeastern region in Kelantan, Terengganu and Perak.

Kuala Lumpur, Malaysia

1. Served as first point of contact for Employee Communications across Kuala Lumpur Global Service Center in:- Providing support and advice for developing and managing local communications and channels, including emails, SharePoint sites, digital displays and events.- Sharing best practices and exporting local communication and engagement campaigns and initiatives to world markets as appropriate.- Creating visual artwork and communications for dedicated employee committees which include Employee Engagement, Rewards & Recognition, Healthy Living and Health & Safety.2. Drove engagement and provided technical support for employee-focused programs such as Excellence Awards, Appreciation Week, Healthy Living and Family Day. 3. Organized and promoted leadership events and activities for the centre, including Town Halls, Rewards & Recognition programs and Leader Visits.4. Supported the implementation and communication of employee development initiatives such as employee promotions, learning and development.

Kuala Lumpur, Malaysia

1. Provided customer care and solutions to Singaporean card members via relationship-building and effective customer profiling.2. Supported my team to achieve consistent individual and team targets.

Diploma, Marketing

Activities and Societies: Student liaisonJoined the campus recruitment team as a part-time sales executive. Involved in recruitment.

High School, Secondary Education

Activities and Societies: Debate Team, Member of the Prefectorial Board, Patrol Leader for Kinta Scouts Troop.