•Spearheading end-to-end operations of Order to Cash Customer Cycle supported by direct & regional Customer Services Team members; facilitating timely implementation of high quality business solutions.•Developing strategic and IT initiatives in order to reduce delivery cycle time through Automation and process simplifications*Developing customer service policies and standards for the organization; serving as end point of contact for customer escalations and ensuring a high-quality customer experience; spearheading continuous development and improvement of services as per set service targets / objectives •Implementing Transformation projects, Designing New & Simplifying Existing Processes•Devising strategies for retention and churn management thereby ensuring minimal revenue erosion & retention of high value customers •Developing Standard Operations Procedures and KPIs/KPAs for smooth business operations; driving operational excellence by setting out in-house quality standards for various operational areas •Establishing and implementing ‘best practice’ processes resulting in reduced costs and improved customer service•Maintaining existing network infrastructure as well as assisting Network Engineering with network configuration changes and upgrades; performing network monitoring and capacity management