Navin Pentayah Email and Phone Number

Provided technical support, including identifying problem incidents with their subsequent resolutions.Performed installation of new IT network equipment and system software.New email configuration outlook & window live mail to staffs. Monitor Symantec Cloud Endpoint Protection by polices particular users. UBS Accounting will be backup every week and transfer to NASUpdate the daily prices market data and create an events calendar in company website. Oracle Client Installation softwareGive permission sharing files in local and user group. Cyber security control and network connectivity test Front office, middle office and back office software installation and set up user accounts, passwordsDaily backup file UBIX database in USB drive and monitoring backup activity.Monitor the voice logger recoding system and backup activity.Installation trading platform trading software Jtrader system at client pc.Monitor the Uninterrupted Power Supply (UPS) condition at server room.Backup activity and transfer to Network Attached Storage (NAS)Monitor the Private Automated Branch Exchange System at server room.Update Preventive Maintenance to users’ computers end of day.Open ticket and close the ticket once solved the issue in Inventory Log Management System.Monitor wifi and maintaining LAN and Firewall monitor the traffic and usage of the resourcePerform daily system monitoring, verifying the integrity and availability of all hardware, system and applications.Conceptual and understanding of the TCP/IP in the local and wide area network environment.Setup and troubleshooting of the IT systems hardware and software.Configuring, testing and maintenance of computer, security and network equipment in IT systemMaintained company peripheral network devices regularly, including printers and scanners.Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.

Environment: Window XP, Switches, Voice Gateway, SIP, VOIP, Softphone, IP PhoneResponsibilities: Install new Trevally Local system and Central system software.Troubleshooting IP Phone and Local system and Central system software.IP Phone TestingConfiguration, Helpdesk, User training, Monitoring (Nagios).Providing Basic training and technical support for users with varying levels of the system.Prepare daily report for every activity or tasks that completed at site.Backup activity data and monitor management Portal.Checklist the status of phones. Escalate unresolved issues to appropriate support team and senior. Standby as support team to liaise with end users.Standby Maintenance.