Reports to the President of H&M for projects and to the Head of Operations for operations related responsibilitiesOperations Management Improve store profitability by creating operational in-store action plans to increase customer acquisition, retention, satisfaction, cross sell & up sell sales Conceptualization and execution of store competitions designed to boost staff morale/performance Managing shrinkage in stores; ensure targets are met; conduct post stock-take investigation  Monitoring and driving major store sales KPIs such as conversion, ATV and IPC  Maintaining the customer service standards in stores through analysis of customer feedback and driving actionsProjects - Marketing/Strategy Part of the core project team for world’s largest NPS implementation for 2000+ stores (70 brands). Involved in solution formulation, ROI estimation, requirement document preparation, vendor selection and roll-out planning Conceptualized and implemented effective customer feedback collection methodology in H&M MENA; Collected over 50k responses in under 2 months using in-store tablets Executed CIS Project to link customer data to their transactions and build the customer database for H&M;  Lead the project to introduce and promote H&M loyalty program - smart card and mobile app. Lead the team responsible for implementing targeted marketing campaigns (SMS, Facebook) using CIS information for H&M in the MENA region Lead the H&M cost savings project involving staff headcount and annual leave optimization for all 3500 employees, 10 countries - $1 mn total savings Formulated the five year and three year business strategy plan, sales projections and P&L statements for H&M division (H&M, COS, & other stories) Initiated and successfully implemented other independent projects  Increased efficiency by saving 240 man-hours/month in the H&M supply chain team by automating repetitive tasks without IT engagement

 Accountable for top, bottom line of Ladieswear for H&M - MENA (10 countries); responsible for $240 mn annual turnover Implemented successfully pricing and promotional strategies across multiple geographies to maximize margin per SKU Implemented novel ‘stock-sales-space parity’ process for optimal country and store stock management; appreciated by the top management Managed a multinational, cross-cultural team of six that included merchandisers and assistant merchandisers

 Value Engineering Model – developed and presented a model that introduced Quality Function Deployment (QFD) & Value Engineering (VE) into product development and successfully executed the pilot run of the project with selected first category phones Best summer intern award - secured second runner up position in Nokia’s Best Intern Award 2013, out of a total of 11 summer interns from top universities, for displaying significant level of responsibility and ownership of the project throughout the duration of the internship

 Part of the Bosch Active Safety department – diagnostic software (DSW) responsible of Electronic Stability Program (ESP) projects for BMW Single point of contact for DSW related queries; received first-hand experience in handling various time critical projects and German customers Followed a proactive approach by foreseeing and flagging any glitches/difficulties to ensure smooth functioning and timely completion of the projects Handled the testing of modules in application software like Anti-Lock Braking(ABS), ESP and TCS systems for BMW  Received a promotion within a short duration of 1 year of joining and was the first from the batch of 2010 to be selected for deputation to Germany Secured first place (70 new joiners) in the Foundation Course on Automotive Embedded Systems (FOCAS)–induction course for new joiners in Bosch Organized department level and on-the-job training sessions on DSW for newly joined employees during 2011-12 Best Team - Part of the BMW Module testing team that received the Best Team award in 2010-2011 Secured the Diesel Diploma Award for successful participation in Diesel Quiz organized by Bosch in 2011