Navin Ramsurrun Email & Phone Number

Rue De Luxembourg, 5230 Sandweiler

- Responsible for providing 1st line support to the internal organization and external customers, assisting the users with server, application, workstation, networking, hardware problems and standard change requests via phone, mail, instant messaging and ITSM tool- First point of contact of escalation for the 2nd and 3rd line engineers.- Manage all incoming calls and emails to the Service Desk support functionPerform 1st line support related tasks- Screen, categorize and prioritize support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs- Follow and close out the calls opened through the service management software- Documentation of incidents for inclusion and updates within the internal knowledge base- Reporting to the Service Desk team leader and producing monthly reports on demand- Liaise with third party suppliers to report and escalate customer problems- Participate in IT related projects under the supervision of the manager or project manager- Perform administrative tasks on the inventory tool (client and server side)- Perform administrative tasks in Active Directory- Strictly follow all ITSM and security policies

• Responsible for software updates of firewall, Antivirus, and Active Directory.• Administration of the Outlook Exchange Email Servers and smartphones.• Review, maintain, and implement improvements to the Group's backup system.• Implement recommendations resulting from each pen testing exercise and rectifyvulnerabilities resulting from the internal and wireless pen test review.• Responsible for the management of the 'PABX' (Telephony) system.• Responsible for the management of the Access Control system in collaboration with the Human Resource Department.• Perform risk analysis and evaluate new technologies (software and hardware) to improve network services, reliability, resilience , andperformance and make recommendations. Implementation and update of BCP / Disaster Recovery Plans.• Responsible for the management of the Access Control system in collaboration

Ebene Mauritius

• Responsible for the maintenance and software updates of firewall, Antivirus, HTTP Surf Control Web filter and Active Directory.• Participate in the administration of the Outlook Exchange Email Servers and Client Installations, including smart phones.• Maintenance and implementation of IT security infrastructure with solutions including Virtual and physical servers both on and offsite and all hardware or application software upgrades.• Review, maintain and implement improvements to the Group’s back up system / procedures to ensure effective Business Continuity in accordance with the current BCP / Disaster Recovery Plans and take a lead role in test scenarios.• Implement recommendations resulting from each pen testing exercises and rectify vulnerabilities resulting from the internal and wireless pen test review.• Manage the development of risk controls, including Security, business resumption and recovery strategies for the Company.• Recommend changes to improve systems and network configuration and determine hardware or software requirements related to the changes.• Perform risk analysis and evaluate new technologies (software and hardware) to improve network services, reliability, resilience, and performance and make recommendations.• Develop and maintain Standard Operating Procedures and other proper documentations for the network, information system environment, policies in place and other IT procedures.• Monitor traffic, status and uptime of broadband Service Providers• Protect system by defining access privileges, control structures and resources.• Design, maintain, document policy and procedure and make recommendations for improvements with respect to IT security.• Responsible in the management of the ‘PABX’ (Telephony) system.• Responsible in the management of the ‘Access Control’ system in collaboration with the Human Recourses Department.

Ebene Mauritius

• Research, configure and install computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance.• Ensure application of the IT Policy and report any abnormal, suspicious or inappropriate use of IT related facilities.• Responsible of Network Management including implementation of wiring configuration standards connectivity solutions, overall network operation systems, Network software, Server hardware configurations, Network file systems and Directory structure.• Determine security violations and inefficiencies by conducting periodic audits.• Perform routine network startup and shutdown procedures and maintain control records.• Ensure that the file shares are being fairly and correctly used by doing regular random checks on the content of the drives.• Responsible in the promotion of bug fixes, enhancements to third party vendor solutions into the production environment in a controlled way and participate in actives related to the applications under support , including but not limited to system testing , preparation of User Acceptance Testing (UAT). • Provide a timely, efficient and reliable service / information to all stakeholders.• Provide technical support and solution to all business unit / department users in respect of the current IT Architecture and applications.

Ebene Mauritius

• Maintenance, configuration and administration of internal network (computer hardware, servers, systems software, applications software, routers, switches, firewalls, telephony appliances including PC, Skype, fax, telephones, printers, scanners, photocopying machines, and other network related equipment).• Install software for Desktop Management. This includes Remote Control, Software Delivery, Spam filtering software, Desktop Maintenance, and Help Desk management systems (SysAid).• Monitor the Fixed Asset Register for the IT Department.• Create and install packages and deploy system updates through GFI LanGuard.• Provide monthly internet usage reports from the web filtering software. Reporting the amount of time and internet bandwidth being used.• Participate in the administration of connectivity on wireless network (WI-FI).

Ebene Mauritius

• Fix Network problems cable• Fix PC Troubleshooting Problems• NOC Monitoring – Packet Shaper Graph Analysis• Monitoring people on 24-Online• ONU Configuration – PPPOE Configuration, DHCP User Configuration, Leased line Configuration

Vacoas

• Installation and Maintenance of POS and PC • Form people of how to use POS• Installation of Printers HP & Toshiba• Maintenance cover

Port Louis, Mauritius

-Assembling of computer equipment.

Diploma In Computing ( With Business Management) - Level 4, Computer/Information Technology Administration And Management, Merit - 62 %

• Databases - Distinction (75 Mark) • eBusiness - Distinction (70 Mark) • Undestanding Business Organisations - Distinction (73 Mark) •.

Cisco Networking Academy, Computer Studies

• CCNA Routing and Switching: Routing and Switching Essentials • CCNA Routing and Switching: Scaling Networks • CCNA Routing.

Network Plus Certification, Computer Studies

• Microsoft Certified Professional • Microsoft Technology Associate – Networking Fundamentals

Idcs (International Diploma In Computer Studies), Computer Studies

• IDCS- Business Communication • Computer Technology • Fundamentals of Hardware and Operating Systems • Networking • Programming Methods •.

Iccs (International Certificate In Computer Studies), Computer Studies

• ICCS - Study and Communication Skills • Mathematical Techniques • IT Skills

Mdi (Micro Data Info) I.C.S, Computer Systems Networking And Telecommunications

Level 2 COMPUTER FUNDAMENTALS ADVANCE Ms WORD ADVANCE Ms EXCEL Ms POWERPOINT INTRODUCTION TO ACCESS Level 3 DATABASE MANAGEMENT SYSTEM Ms.