Navin Ravi Email & Phone Number

Singapore

As a dedicated cabin crew member with Singapore Airlines, I was entrusted with ensuring passenger safety and comfort on every flight. My role involved assisting passengers with special needs, conducting thorough pre-flight and in-flight safety checks, and delivering clear and engaging announcements. I took pride in providing exceptional customer service, addressing passenger concerns promptly, and maintaining a calm and welcoming cabin environment. Through rigorous training and adherence to strict safety protocols, I consistently upheld the high standards of Singapore Airlines, contributing to a seamless and enjoyable flying experience for all passengers.My main duties and responsibilities include:• Passenger Assistance: Provided exceptional support to passengers with specific needs, ensuring a comfortable and pleasant journey.• Pre-Flight Preparation: Engaged in comprehensive pre-flight training and briefings, ensuring readiness for various in-flight duties.• Safety and Cleanliness Inspections: Conducted thorough pre-flight and pre-departure inspections to ensure avionics functionality, cabin cleanliness, and safety compliance.• In-Flight Communication: Delivered clear and engaging in-flight announcements, enhancing the overall passenger experience.• Behavior Management: Monitored and effectively addressed disruptive passenger behavior, maintaining a calm and secure cabin environment.• Safety Education: Instructed passengers on safety protocols, ensuring understanding and adherence to all safety regulations.• Emergency Preparedness: Adhered to standard operating procedures during contingency simulations, demonstrating preparedness for emergency situations.• First Aid Response: Provided timely and efficient first aid when necessary, ensuring the well-being of passengers.• Customer Service: Interacted with passengers to address concerns, provide information, and offer assistance, contributing to high levels of passenger satisfaction.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

As an Advisor the primary goal is to resolve all customer queries on Facebook products and ensurethat customers are satisfied with the Facebook products service or products. The main duties and responsibilities include:1. Responding to advertiser’s complaints2. Escalating problems to the technical team or other members of the product team3. Updating advertiser’s information in the system database4. Providing information about new and existing products and services5. Tracking and processing payments6. Performing administrative tasks as assigned by the Supervisor

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Website: https://blackherbco.easy.co/Instagram: https://www.instagram.com/blackherbco/Facebook: https://www.facebook.com/blackherbcoAt Blackherb & Co, they want to build meaningful connections with their customers and provide an opportunity to engage with their brand. They’ve recently launched a website which showcases their products and services, and to encourage their community to engage with the brand, they’ve started a hair donation campaign.My main duties and responsibilities include:1. Planning content, drafting a rough outline, and brainstorming for the content creation process.2. Create a publishing schedule from Meta Business Suite and decide when and how often the schedule is.3. Creating the content by using original text and engaging articles - using visuals and style variations.4. Taking images for the content and checking for licensed stock photos.5. Take videos, record some footage, or edit clips from clips on hand.6. Adding code to the website.7. Check website features and carefully crafted content that showcases their brand, highlighting their commitment to sustainability and educate customers on their organic ingredients used in the formulations.8. Collaborating with both sales and marketing by creating an engaging, effective, and well-executed social media campaign.9. Handling “Hair Donation Campaign” to help those who have suffered hair loss due to medical or environmental reasons.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

1. Providing support and assistance through effective planning, organizing and implementation skills in order to help them meet their property management goals.2. Work alongside the building manager to handle all matters ranging from secretarial duties to confidential matters.3. Responsible for ensuring that all materials and information are kept up to date, up to par with current regulations, and properly archived.4. Implement a variety of systems and processes that provide access to important information, as well as track progress towards meeting goals and deadlines.5. Provide feedback and progress reports, ensuring that any queries and requests are resolved quickly and effectively.6. Providing administrative/secretarial support to a director requires effective communication skills, organization, and problem-solving abilities.7. Ensure that all work is completed on time and to budget without compromising the quality of output.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

1. Responsible for the daily administrative and HR duties such as attention to detail, organization, and process management.2. Posting job descriptions, sourcing, screening and interviewing potential candidates, as well as managing onboarding and ensuring a positive experience for employees throughout the employment process.3. Ensuring both present and future employees are properly trained and knowledgeable and also offering existing staff additional training and support.4. Understanding of payroll processing software and various state and federal requirements when it comes to setting up and maintaining records.5. Processing invoices, organizing, and filing documents, generating reports and handling both internal and external communication between employees and the company.

Klang, Selangor, Malaysia

As a customer care officer, it is my job to reach out to customers in Singapore and address their queries, feedback, and any troubles they might be facing. My main duties and responsibilities include:1. Responding promptly to customers' queries and feedback through calls, chats, and emails.2. Provide walk-throughs for basic troubleshooting.3. Answer any questions they may have quickly and efficiently.4. Manage inbound calls, concurrent chats, and business emails in a timely manner.5. Deliver a sales pitch to promote new devices and plans whenever we are on a call. This helps to keep customers informed of any new products and allows them to explore their services further.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

One of the ways that many local and global organizations gather information and insights on their customers is by surveys. As a surveyor, I've been privileged to be part of this process, conducting surveys on behalf of numerous companies.1. A lot of the surveys I've done have been conducted via phone. This has been great for quickly gathering feedback from people who don't have access to the internet and/or computers. Plus, I can also access a much wider range of people from anywhere in the world at the same time, so it's much more convenient when companies need to collect data from multiple locations.2. I've had the opportunity to work with some bigger companies like Etika Beverages Sdn Bhd, the manufactures, distributes and markets world renowned brands such as Pepsi, Mirinda, 7UP, Revive Isotonic,Gatorade, Lipton, Tropicana, MUG and Mountain Dew and global brands Adidas on their surveys.It was great to be able to help them gather insights from their customers, so that the companies can make better decisions that can improve their services and products.

Bachelor'S Degree, New Media Communication

Activities and Societies: -President of the Futsal Club -Social Media marketing seminarsBachelor of New Media Communications (Honours).

High School Diploma, Accounting And Business/Management, 2.67

The Malaysian Higher School Certificate (Malay: Sijil Tinggi Persekolahan Malaysia), commonly abbreviated as STPM, is a pre-university.