Managing Pickupp’s Malaysia business from launch. Responsibilities include:- Achieving aggressive growth (3x y.o.y.) and net profitability (-32% to +2%) simultaneously- Warehouse operations growth & optimization, opening 17 new warehouses and managing each asindividual cost centres- Acquisition of key clients including market leaders in e-commerce & logistics industries- Aggressive yet sustainable periodic repricing by leveraging the business’ tech USPs to constantly be at paritywith or more affordable than competitors without unsustainable subsidies- Direction of merchant account management & pricing across various business accounts to achieve an efficiently balanced marketplace- Management & growth of a hybrid delivery agent supply base- Management of the Operations & Marketing teams’ performance in user acquisition, engagement & cost efficiencies- Product development direction for the Malaysia market’s localization needs- Defining medium to long term business growth & budget projections

Managed Uber's East Malaysia business comprising of 4 markets (Kota Kinabalu, Kuching, Miri, Sandakan) Responsibilities included:- Achieving business growth targets across all 4 cities (peak of 200k trips/week)- Hiring & coaching local city teams- Managing budget allocation between all operations & marketing initiatives in East Malaysia- Expansion planning across remaining cities in East Malaysia- National Operations & Marketing teams’ cross-functional performance in East Malaysia

Part of the early Uber Malaysia team who introduced ridesharing and scaled it to serve the masses in Malaysia. Responsibilities included:- Managed cash rollout & process optimization across Europe, Middle East & Africa on a 3 month secondment based out of Amsterdam- Led the Malaysia marketplace team- Launched & grew 2 cities into substantial individual businesses (one of which became the fastest growing city in SEA)- Managed driver incentives- Developed customer obsessed support processes including setting up 2 in-person support centres

Product Profitability & Network CostingNational Telecommunications OperatorDesigned a detailed cost allocation model built to deconsolidate the operator's total revenue and costs into its individual products and services. The engagement assisted the operator in fulfilling accounting separation regulatory obligations whilst providing a detailed profitability analysis. Demerger & DCF ValuationRegional Telecommunications GroupConstructed a detailed business plan and provided subject matter guidance for a DCF valuation of a telecommunications infrastructure operator during a demerger process which separated the operator into a fibre business and a bandwidth & managed services business. The model included 5 year revenue projections for the demerged entities' current and prospective businesses.Network Quality AssessmentRegional Telecommunications GroupConducted a quality assessment of a telecommunications infrastructure operator’s extensive fibre network through OTDR trace analysis, loss monitoring of active circuits and fibre availability analysis.

Programme Management, Post Merger IntegrationRegional Offshore Support Vessel ProviderSupporting consultant in the Integration Programme Management Office for the merger between two OSV providers. The programme management of the engagement helped to swiftly align the operations of the two companies, address legal and financial considerations of the merger and leverage on the synergies created by the merger to increase revenue streams and find cost savings for the merged entity. Spend AnalysisRegional Offshore Support Vessel ProviderConducted spend analysis in order to streamline the procurement functions of two OSV providers prior to their merger & integration. Responsibilities included conducting detailed analysis of spend patterns of both organisations in order to assist in the development of 8 cost saving initiatives covering areas such as Fleet Operations and Insurance. Process Improvement & Harmonisation, Post Merger IntegrationInternational Oil & Gas Solutions ProviderA process improvement and harmonisation engagement following the merger of two major oil and gas services providers. Responsibilities included assisting in the development of optimised and harmonised processes and policies for the integrated Procurement & Supply Chain function of the merged entity, globally one of the largest integrated oil and gas services providers with a presence in over 20 countries.Review of Transformation Programme ProjectsGovernment AgencyReviewed the feasibility and potential impact of a range of projects in various industries ranging from healthcare to education proposed for implementation as part of a nation’s transformation programme.