Responsible for the Supply Chain operations for South Asia and is a member of the South Asia Leadership Team. Has identified and put in place, plans to deliver a fit for purpose Supply Chain team in India, that optimizes costs and improves service levels. Has also streamlined the supply chain operations in the ASEAN region, improved visibility across various processes, and supported the commercial operations with timely interventions.

Pursued various opportunities to improve healthcare distribution in India. Projects included creating a recommendation for setting up a public private partnership and deliver a self-sustainable model for a fair price pharmacy network; consulted with a medical device company in India and a generic pharmaceuticals organization in the Philippines to create a road map for the use of Digital channels ; mentored more than 5 health care/tech start-ups and provided recommendations to enhance scale

As Customer Director, developed Customer Engagement strategies to drive business growth and improve efficiencies using alternate business models and digital channels for the India business. Also supported the Country Management in the role of Strategy & Business Operations to drive achievement of business goalsHighlightso Developed annual business plans, provided updates to the regional and global organization o Developed and built alignment to a 5-year strategic plan to add $100+ million for the established products pharmaceutical business in Indiao Conducted strategic reviews of portfolios and led the strategic intervention for one of the biggest businesses o Worked on a regional project to identify revenue and profit maximization opportunities for the established pharmaceutical products business in Malaysiao Implemented a scalable, fit for purpose, managed services provider model to deploy digital channels, enhance marketing capabilities efforts and customer contacto Led a change management effort and institutionalized the Fail fast culture to drive an exponential increase in customer contact

As a Director for India Business, developed a strategic road-map driving strong growth for the Business by enhancing customer experience, building scalable business processes and institutionalizing a cross-functional governance model across all functions. Implemented a portfolio of strategic, commercial interventions over a decade long association that created high performance teams and delivered incremental value across various business transactions and customer segments. Received national and regional recognition for Commercial and People leadership over the years and participated in the prestigious International Development Program at Johnson & Johnson Health Care Systems in the United States.Highlights:o Instrumental in building superior customer relationships using structured Large Account Management processes and by nurturing a skill enhancement program for key stakeholders in collaboration with premier management instituteso Led a team that liaised with and maintained relationships with the C Suite at large Hospitals ensuring strategic customers had direct access to the entire portfolio; Operated in a high performance, matrix environment to define, manage service levels for the Order to cash processes; Improved business performance and efficiencies using the Perfect Order Metric o Led a performance driven, high quality team of supply chain professionals that delivered business goals across the enterprise wide supply chain. Team members have assumed leadership roles across the global supply chains in subsequent roles o Successfully outsourced the entire sales order management process and commissioned a world-class centralized Customer Service Contact Centero Built and successfully deployed an integrated transactional solution that provided a real-time view into Secondary Market transactions of the large distributors of the companyo Recommended, implemented an APAC wide corporate branding initiative for the Medical devices business