Navinkumar T Email & Phone Number

Perundurai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Address and resolve customer concerns with professionalism and empathy, turning potentially negative situations into positive outcomes.Maintain an up-to-date understanding of Tommy Hilfiger's product offerings, promotions, and brand values to effectively communicate with customers.Utilize CRM systems to track customer interactions, analyze trends, and provide valuable insights for continuous improvement.Managed end-to-end customer relations, acting as the primary point of contact for inquiries, feedback, and issue resolution, resulting in a 95% customer satisfaction rate.Successfully resolved a high-stakes customer issue, leading to the retention of a valued client and receiving commendation from the management.Collaborated with the marketing team to develop a customer engagement campaign that resulted in a 20% increase in repeat business within a quarter.Led the online order management process, overseeing order placement, tracking, and fulfillment, contributing to a streamlined and efficient customer journey.Collaborated with the IT team to identify and address technical glitches, enhancing the overall online shopping experience.

Chennai, Tamil Nadu, India

Recognized for consistently exceeding customer satisfaction benchmarks, receiving commendations from supervisors, and positive feedback from clients.Played a pivotal role in resolving complex customer issues, resulting in an increase in issue resolution rates by 90% over the course of my tenure.Developed and executed visually appealing displays for in-store and window environments, consistently exceeding sales targets.Collaborated with merchandising and design teams to select and position products that highlighted brand strengths and key collections.Conducted regular store visits to assess display effectiveness, made real-time adjustments, and provided visual merchandising training to store associates.Analyzed sales reports and customer feedback to optimize product placement, resulting in a 20% increase in average transaction value.Orchestrated successful launch events for new collections, driving foot traffic and increasing brand visibility.

Chennai, Tamil Nadu, India

Analyzed market trends, sales data, and customer preferences to make data-driven decisions on assortment planning, resulting in a 15% increase in overall sales.Implemented inventory management strategies, reducing stockouts by 25% and excess inventory by 30% through meticulous demand forecasting.Leveraged data analysis tools to create comprehensive reports, offering insights on sales performance, product movement, and customer behavior.Contributed to strategic planning sessions, providing expert opinions on market trends, customer demands, and potential growth opportunities.