Navin Prinson Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

As a dedicated Service Advisor at Royal Enfield, I successfully managed the entire service operation, ensuring seamless customer experiences and optimal satisfaction. Here’s how I contributed:1. Customer Relations and Satisfaction:• Built strong relationships with customers, actively listening to their concerns and providing personalized solutions.• Resolved service-related issues promptly, maintaining high levels of customer satisfaction.2. Parts Estimation and Inventory Management:• Utilized the electronic parts catalogue to estimate repair costs accurately.• Managed parts inventory efficiently, ensuring timely availability for service jobs.3. Retention Strategies:• Implemented strategies to enhance customer retention, including follow-up calls, personalized service reminders.• Leveraged my passion for the Royal Enfield brand to create memorable experiences for riders.4. Team Collaboration:• Collaborated closely with technician, ensuring smooth workflow and timely service delivery.• Trained and mentored junior staff, emphasizing quality service and adherence to brand standards.🏍️ Passionate About Motorcycling: I’m not just a service advisor; I’m a rider at heart. Whether it’s the classic thump of a Royal Enfield or the thrill of exploring new roads, I understand what makes our community special.

Fujairah Emirate, United Arab Emirates

*Greet customers, listen to their concerns, and make maintenance recommendations pertaining to their vehicle.*Assess customer concerns and seek additional information to ensure the proper diagnosis and repair of vehicle problems.*Inform customers on repair cost and estimated time of completion.*Maintained positive customer relationships to ensure customer retention.*Liaising with the workshop controller about parts ordering and ensured parts are available when needed.*Handled the parts section, purchased the parts required for the cars in the workshop.*Prepared additional work quotations with the parts and labour charges. *Manage and oversee the dealership’s workflow and schedule.*Review invoices with customers to ensure understanding of service completed and ensure overall customer satisfaction.

Trichur, Kerala, India

*Focus on continues improvement the quality and productivity.*Focus on FIX IT RIGHT FIRST TIME in 100% vehicles .*Focus to High service CSI score.*Allocation of RO to Technician based on Skill matrix & Training matrix, etc.*Management of target start time & target completion time.*Reconfirm Technician's understanding of customer's concern/pretest report before starting of the job *Inspect the vehicle for rework.*Usage of FI reports for discussions to improve quality of work done. Maintain summary report of rework for Daily, Weekly & Monthly.*Discuss FI report daily during shop floor meeting with Technician.*Monitor the KPIs of the Honda Dealer Service Performance Report.*Monitor and maintain workshop 5S.

Thrissur, Kerala, India

*Ensure the high level of Customer Satisfaction & Retention.*Generate revenue from per Repair Order through selling Labour, Parts, Allied business and Value-added services.*Focus to High service CSI score.*Discuss with Customer based on service history and Confirm the type of service and repair as per last visit details with work done and recommendations.*Request & invite customer for vehicle walk-around inspection and capture details (Dents Scratch etc.) in Tablet with photographs of the vehicle.*Confirm VOC by inspecting the vehicle. Arrange pretest as per customer VOC (If required). *After pretest, mention the required jobs to be performed in RO.*Check for spare parts availability, Review of service cost estimate calculation and explain the detailed parts & labour charges to the customer*Inform estimated delivery date and time reconfirm jobs to be done on vehicle on Estimation Screen /On-*Call & Inform and explain about the available payment modes.*Follow up the work in progress vehicle through vehicle tracking sheet and I workshop *Call or meet the customer and explain for additional estimate and take approval. In case customer not responding on phone need send SMS & email.*Check the vehicle after job completion based on customer VOC and the additional job approved. *Inform the customer with reason for the delay In case of change in the delivery time *Create the Performa Invoice and check the amount against estimate amount agreed by customer. *Inform the customer about vehicle ready status and payment mode. *Arrange post test the vehicle and ensure the job completion against VOC*Explain invoice and the recommended jobs / parts suggested to be changed in next visit.

Bachelor Of Technology - Btech, Mechanical Engineering, First Class With Distinction

Diploma Of Education, Mechanical Engineering, First Class With Distinction