Navisa Malloy, Mba Email & Phone Number

Wilmington, North Carolina Area

•Assess client eligibility for Medicaid and Food & Nutrition Benefits•Interview clients and collateral contacts•Review and calculate budget qualifications•Determine minimum deductible to meet program specified eligibility requirements•Review policies pertaining to NC Medicaid and Food & Nutrition Programs•Process client applications•Perform case management in various state systems i.e. NC Fast, Compass•Research and evaluate resources•Refer clients to clients to other appropriate agencies or community programs •Explain and recommend programs

Wilmington, North Carolina Area

•Negotiate and arrange payment plans for customers to ensure accounts are either brought current or maintain a current status •Meet or exceed statistical measurements ensuring all performance goals are met on a monthly basis and assist toward the reduction of churn and bad debt•Handle both inbound and outbound customer calls as they relate to past due account balances•Educate customers on the possible impacts that unpaid balances may have on the account •Provide an excellent customer service experience for customers while meeting company needs

Wilmington, North Carolina Area

•Review and Edit Policies and Procedures•Recruitment of Potential Employees•Edit and Post Job Openings•Contact Applicants to Schedule Interviews •Assemble New-Hire Packets•Communicate Information Effectively•Strong Organizational Skills•Ability to Multi-task•Excellent Verbal and Written Communication•Build Spreadsheets in Excel

Wilmington, North Carolina Area

•Inform customers of company policies as they relate to merchandise purchases and returns•Assist customers in cashing payroll checks, paying bills and purchasing money orders.•Process credit card payments •Maintain customer data to ensure accuracy in customer information database•Answer customer requests both in person and by phone•Process customer returns in an efficient manner•Deliver excellent customer service •Answer and route telephone calls to appropriate departments/persons

Monitor client behaviorEngage clients in therapeutic conversationAdminister medications to clients as prescribedMaintain client records and notesEnsure clients adhere to all regulations as mandated by the state of NCAccompany clients to therapy sessionsDevelop care plans for clients Respond to questions related to client care and program objectives

a wholly owned subsidiary of General Electric)GE-Hitachi Nuclear Energy – Global Nuclear Fuels; •Data Entry of pellet integrity and inspection in FBS system•Accurately set up and operate machine•Train new employees on company procedures and machine operation•Reduced the company’s losses by ensuring channels are free of defects through proper inspection•Met company goals in respect to product quality •Ensured company production goals were met on UO2 Grinder and Press•Perform any necessary re-work on channels to maintain quality•Maintained work area cleanliness according to operating procedure•Maintained company records through accurate data entry of pellet integrity and inspection reports

Accurately fill medicine bottles, properly load and operate machineryPerformed necessary cleaning duties to ensure a sterile environment Data entry of customer account information and shipping ordersPlaced product orders for pharmacy when neededRetrieved customer prescriptions, determined insurance availability

Data entry of customer account information into computer systemDetermine discount eligibility for customer accountsCorrect corporate account billing errorsRespond to customer emails

Maintained sales and service as the priority and met company productivity standardsProficient in all register transactionsBack stock of all overflow merchandiseHold a high knowledge of the products in my areaCoordinated and displayed merchandise on sales floor

Provide potential students and other members of the general public with information regarding the GED and Adult High School programsAnswer and return calls Type, fax, print and copy documentsRespond to questions related to programs

Responded promptly and efficiently to telephone and email correspondenceProvided administrative support for Director of Public RelationsHandle highly sensitive and confidential information in the appropriate mannerPrepare and print general letters Compose emails in response to any questions and concerns received

Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration

Bachelor'S Degree, Psychology

Activities and Societies: Alpha Sigma Lambda

Associate'S Degree, General Studies