o Maintains the work structure by updating job requirements and job descriptions for all positions.o Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.o Prepares employees for assignments by establishing and conducting orientation and training programs.o Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.o Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.o Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.o Oversee talent managemento To ensure payroll release on time

- To do recruitment, selection and interview- To do job analysis and job ads via intranet and internet- To prepare payroll for employee- HR administration: issuing promotion letter, confirmation letter, job offer letter, salary certificate, and employee recommendation- Work as an employee relation to coordinate all employee issue- HR policy recommendation and revise- Train employees about policies, job duties, working conditions, wages, promotion opportunity and employee benefit- Plan and improve departmental communication- To conduct induction program for new comer- Manage internship/trainee- Administer compensation, benefits and performance management systems- Serve as a link between management and employees by handling with questions, work-related problem, grievances and implementing disciplinary procedures- To support branch head and carry out task assigned as instructed- To assist HR and Admin Manager for some HR functions such as Admin, Recruitment, Performance Management, Compensation and Benefit and Employee Relation.

- Monitoring the staff profiles and ensure that they are correct and updated- Controlling staff annual leave, sick leave and travel request- Reporting staff attendance by weekly and monthly - Preparing trip quotation for staff mission like booking flight, hotel, travel ticket, accommodation, and transportation- Monitoring and reporting on company car maintenance, usage and also gasoline consumption- Providing and monitoring access cards, ID card and business cards to staff and - Communicate with MOL such as staff movement declaration, work permit for expat staff and work book for local staff, staff health checkup, and NSSF settlement- Coordinate with staff for making passport, asking for visa, visa extension, - Purchasing stationary & office supplies according to procedures - Controlling & recording stock of stationary & office supplies- Coordinate with insurance Company for staff hospitalization, surgical and accident claims- Coordinate with telecommunication Company for providing prepaid and postpaid phone call for managers and staff.- Assist in staff recruitment & selection- Assist in payroll preparation- Maintain and update listing of fixed assets like office equipment and furniture and fixture- Handling first aid - Supervise cleaners, drivers and receptionists

- Answer and screen incoming calls from customers- Handle and redirect customer queries- Manage all visitors- Coordinate meetings and appointments- Handling fax machine (Fax-in & Fax-out)- Controlling Stationary stock - Coordinate with Administrative staff- Monitoring and delivery in and out document- Monitoring and preparing meal vouchers- Managing the newspaper in each location- Coordinate with Receivable accountant for customer collection

- Received complaint via phone from customers- Giving information to caller about available promotion- Problem solving via phone with caller- Total daily complaint and amount of caller, then report to supervisor.- Collect available/current promotion information for whole call center team.