Navya D Email & Phone Number

• Worked on various Salesforce.com configuration items like standard object changes for Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Security enhancements by modifying Profiles, Roles.
• Worked with Automation tools like Process Builder, Approval Processes, Flow Builder, Workflows to auto-create and modify Tasks and Events, Leads, Campaigns. Built Reports and Dashboards.
• Configured Email to case and developed Email services to handle complex support needs. Worked on end-to-end implementation for email support service center application in salesforce.
• Worked on Apex Triggers, Apex Classes, Controllers to populate SLA metrics as per different entitlements. Involved in querying salesforce tables using SOQL & SOSL using Force.com Explorer.
• Developed Apex batch jobs, Queueable Classes (Asynchronous Apex) to auto-archive spam cases and backed up relevant cases.
• Built Apex Webservice (Apex REST) to create a case and retrieve case data from salesforce for the Assurant front-end site. Used Rest Web services to flow the Data from salesforce to Connected App. Used Force.com Web.

Minneapolis, Minnesota, US

• Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform.
• Helped in user management for salesforce organization which had had more support clients and many Salesforce users (SF license users).
• Worked on various Salesforce.com configuration items like standard object changes for Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Security enhancements by modifying Profiles, Roles.
• Worked with Automation tools like Process Builder, Approval Processes, Flow Builder, Workflows to auto-create and modify Tasks and Events, Leads, Campaigns. Built Reports and Dashboards.
• Configured Email to case and developed Email services to handle complex support needs. Worked on end-to-end implementation for email support service center application in Salesforce.
• Worked on Apex Triggers, Apex Classes, Controllers to populate SLA metrics as per different entitlements. Involved in querying salesforce tables using SOQL & SOSL using Force.com Explorer.

North Chicago, Illinois, US

• Worked closely with sales and service teams and business analysts and perform detailed analysis of business and user requirements, design the solution by customizing various standard objects of Salesforce.com like.
• Migrated salesforce classic to lightning and created new Lightning components and Visualforce pages to convert the Onclick JavaScript buttons into Quick actions and related list buttons respectively.
• Created Custom Objects, Custom Fields, Custom Tabs, Lookup and Rollup Summary fields, Validation Rules, Record Types, Page Layouts, Workflow Rules (Regular and Time-Dependent), Process Builders, Approval Processes.
• Configure, create and maintain Users, their profiles, role hierarchies, sharing rules, permission sets and security controls at the field (Field-Level Security), record and object level.
• Created Assignment Rules, Escalation Rules, Queues, Public Groups to enable proper routing of the cases to Case Team Members and implement Web-to-Case, Email-to-Case, Auto-Response Rules to provide better customer.
• Developed Apex Triggers, Controllers, Controller Extensions and Visualforce Pages, SOQL, SOSL, handling Governor Limits to achieve complex business customizations.

Mclean, Virginia, US

• Created various Custom Objects, Tabs, Formula fields, Record Type, Picklist, Dependent Picklists, List Views.
• Created Reports and Dashboards. Also created Reporting Snapshots.
• Managed user accounts and account security, including new user account creation, profile and role management, sharing rules, security controls, validation rules and duplication rules. implemented Object
• Created and maintained Workflows, Process Builders, Flows and Approval Processes for automated alerts, field updates, time-triggered tasks and Email generation leading to effective communication with customers and.
• Built an in-house tool from scratch to handle entitlement of features to users, providing different views of the same layout to users based on the user permissions, thereby reducing the number of flex pages, record.
• Created and scheduled Asynchronous Apex Batch Jobs and Future Callouts to handle pending account transactions waiting for approval from third-party systems while adhering to governor execution limits. Created Apex.

Woonsocket, RI, US

• Installed and configured Health cloud package. Maintained different Objects in Health Cloud clinical data model.
• Configured Health timeline component to display patient’s health data.
• Integrated Salesforce with Electronic health records (EHR) systems.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases, products, Opportunities, Reports & Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Custom Fields (Including Formula fields, Dependent Picklist), Page Layouts, Search Layouts, Custom Links, Related Lists.
• Worked on Email Services and Single Email and Mass Email to send emails to different portal users.

Paris, France, FR

• Responsible for gathering functional and business requirements from the users.
• Involved in all the phases of SDLC including Requirements gathering and analysis, design, implementation and customization of the application.
• Created UML diagrams such as class, sequence diagrams by analyzing use case diagrams.
• Developed various UI screens using HTML, CSS, JavaScript, JSP and Servlets.
• Used JavaScript front-end validations.
• Implemented Model View Control (MVC) architecture using Struts Framework.