Navya D Email & Phone Number

• Worked on various Salesforce.com configuration items like standard object changes for Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Security enhancements by modifying Profiles, Roles, Users, Page Layouts, Email Templates.• Worked with Automation tools like Process Builder, Approval Processes, Flow Builder, Workflows to auto-create and modify Tasks and Events, Leads, Campaigns. Built Reports and Dashboards.• Configured Email to case and developed Email services to handle complex support needs. Worked on end-to-end implementation for email support service center application in salesforce.• Worked on Apex Triggers, Apex Classes, Controllers to populate SLA metrics as per different entitlements. Involved in querying salesforce tables using SOQL & SOSL using Force.com Explorer.• Developed Apex batch jobs, Queueable Classes (Asynchronous Apex) to auto-archive spam cases and backed up relevant cases.• Built Apex Webservice (Apex REST) to create a case and retrieve case data from salesforce for the Assurant front-end site. Used Rest Web services to flow the Data from salesforce to Connected App. Used Force.com Web services API for implementing web services to integrate with legacy systems.• Created various generic components using AURA lightning and Lightning Web Components (LWC). Created scratch orgs (SFDX) by enabling Dev hub.• Implemented Community Cloud for customer self-service using knowledge articles and FAQs.• Experience with Web Chat and Omnichannel for skill-based routing among support agents (Service Cloud).• Worked on Data Loading Activities using salesforce.com Import Wizard, Force.com Data Loader, Informatica Cloud and Workbench. • Involved in the Data Transformation and Data Cleansing activities while transferring the data from the external system into Salesforce.com using Apex Data Loader.• Involved in deploying the changes from Sandbox to Sandbox or Sandbox to Production environments using Change Sets and Copado.

Minneapolis, Minnesota, Us

• Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform.• Helped in user management for salesforce organization which had had more support clients and many Salesforce users (SF license users).• Worked on various Salesforce.com configuration items like standard object changes for Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Security enhancements by modifying Profiles, Roles, Users, Page Layouts, Email Templates.• Worked with Automation tools like Process Builder, Approval Processes, Flow Builder, Workflows to auto-create and modify Tasks and Events, Leads, Campaigns. Built Reports and Dashboards.• Configured Email to case and developed Email services to handle complex support needs. Worked on end-to-end implementation for email support service center application in Salesforce.• Worked on Apex Triggers, Apex Classes, Controllers to populate SLA metrics as per different entitlements. Involved in querying salesforce tables using SOQL & SOSL using Force.com Explorer.• Developed Apex batch jobs, Queueable Classes (Asynchronous Apex) to auto-archive spam cases and backed up relevant cases.• Built Apex Webservice (Apex REST) to create a case and retrieve case data from salesforce for the Assurant front-end site. Used REST Web services to flow the Data from salesforce to Connected App. Used Force.com Web services API for implementing web services to integrate with legacy systems.• Developed custom UI for Salesforce Applications using Visualforce, Lightning Components (AURA), SLDS, and Events and used custom CSS in the components. • Created various generic components using AURA lightning and Lightning Web Components (LWC). Created scratch orgs (SFDX) by enabling Dev hub.• Worked on Salesforce Community cloud like how to engage with employees, customers, and partners.

North Chicago, Illinois, Us

• Worked closely with sales and service teams and business analysts and perform detailed analysis of business and user requirements, design the solution by customizing various standard objects of Salesforce.com like Accounts, Contacts, Opportunities, Cases, Reports, Dashboards, etc.• Migrated salesforce classic to lightning and created new Lightning components and Visualforce pages to convert the Onclick JavaScript buttons into Quick actions and related list buttons respectively.• Created Custom Objects, Custom Fields, Custom Tabs, Lookup and Rollup Summary fields, Validation Rules, Record Types, Page Layouts, Workflow Rules (Regular and Time-Dependent), Process Builders, Approval Processes, Reports and Dashboards.• Configure, create and maintain Users, their profiles, role hierarchies, sharing rules, permission sets and security controls at the field (Field-Level Security), record and object level.• Created Assignment Rules, Escalation Rules, Queues, Public Groups to enable proper routing of the cases to Case Team Members and implement Web-to-Case, Email-to-Case, Auto-Response Rules to provide better customer support to the customers (Service Cloud).• Developed Apex Triggers, Controllers, Controller Extensions and Visualforce Pages, SOQL, SOSL, handling Governor Limits to achieve complex business customizations.• Scheduled batch jobs and developed Queueable apex and utilized future methods to make callouts.• Developed Lightning Aura Components to showcase customer information in a user-friendly interface and to retrieve information stored in external systems using web service callouts following performance standards.• Integrated Salesforce with external systems by both consuming and developing web services in both REST API and SOAP API. • Implemented Lightning Component Framework to developed modern Enterprise Lightning Apps by utilizing Lightning Design System (SLDS) and Lightning App builder for both Desktop and Mobile usage.

Mclean, Virginia, Us

● Created various Custom Objects, Tabs, Formula fields, Record Type, Picklist, Dependent Picklists, List Views.● Created Reports and Dashboards. Also created Reporting Snapshots.● Managed user accounts and account security, including new user account creation, profile and role management, sharing rules, security controls, validation rules and duplication rules. implemented Object ● Created and maintained Workflows, Process Builders, Flows and Approval Processes for automated alerts, field updates, time-triggered tasks and Email generation leading to effective communication with customers and partner portals.● Built an in-house tool from scratch to handle entitlement of features to users, providing different views of the same layout to users based on the user permissions, thereby reducing the number of flex pages, record pages, profiles and record types required to control the visibility.● Created and scheduled Asynchronous Apex Batch Jobs and Future Callouts to handle pending account transactions waiting for approval from third-party systems while adhering to governor execution limits. Created Apex Batch Processes to run daily and quarterly jobs for billing-specific data as per the organizational needs.● Integrated Salesforce with MuleSoft to connect with enterprise applications in the cloud and on-premise.● Worked with SFDC Integrations using Webservice calls to retrieve data from external database systems (REST API & SOAP API) and created rest services in Salesforce to expose data from Salesforce to external systems.● Involved in unit testing the new and existing functionality to cover all scenarios along with fixing errors.● Used Apex Data Loader and Import Wizard for migrating data into salesforce from external files.● Used GitHub for version control (CI/CD using Jenkins), SourceTree for branch management and check-ins, and JIRA for tracking and reporting the defects.

Woonsocket, Ri, Us

• Installed and configured Health cloud package. Maintained different Objects in Health Cloud clinical data model. • Configured Health timeline component to display patient’s health data.• Integrated Salesforce with Electronic health records (EHR) systems.• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases, products, Opportunities, Reports & Dashboards.• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Custom Fields (Including Formula fields, Dependent Picklist), Page Layouts, Search Layouts, Custom Links, Related Lists.• Worked on Email Services and Single Email and Mass Email to send emails to different portal users.• Created and Established Lookup, Master-Detail, Many-to-many (Junction objects), one-to-one between objects.• Created and configured Profiles, Roles, Groups, Queues and maintained Data security at field level (Field- level- security), Records level (Sharing Rules) and object level.• Proactively created Apex Triggers, Apex classes, Controllers, Controller extensions. Also created and worked on Asynchronous apex like Batch Apex, Future methods, Queueable Apex and Schedulable Apex.• Responsible for writing SOQL and SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.• Built Apex Webservice (Apex REST) to create a case and retrieve case data from salesforce for the Assurant front-end site. Used Rest Web services to flow the Data from salesforce to Connected App. Used Force.com Web services API for implementing web services to integrate with legacy systems.• Developed custom UI for Salesforce Applications using Visualforce. • Experience in designing VF pages for communities on salesforce communities according to Client requirements using Service Cloud.• Used Apex Data Loader for uploading, upgrading and importing or exporting bulk data from salesforce.com subjects.

Paris, France, Fr

• Responsible for gathering functional and business requirements from the users.• Involved in all the phases of SDLC including Requirements gathering and analysis, design, implementation and customization of the application.• Created UML diagrams such as class, sequence diagrams by analyzing use case diagrams.• Developed various UI screens using HTML, CSS, JavaScript, JSP and Servlets.• Used JavaScript front-end validations. • Implemented Model View Control (MVC) architecture using Struts Framework.• Responsible for developing JSP pages using Struts custom tags.• Responsible for retrieving and updating the data in the database using JDBC.• Wrote SQL queries and PL/SQL procedures for JDBC. • Responsible for unit, integration and functional testing using JUnit.• Built and deployed the application into Tomcat server using Apache Ant tool.• Developed code for the printing of Report pages in HTML format and Microsoft Excel files.• Involved in bug fixing of development and production issues.• Provided support to the onshore team during different test phases from time to time.