Junior Technical Support Engineer
CurrentKnowledge in ServiceNow Tickets and Query Resolution. Experience in Absorb LMS : Implementing updates and troubleshooting technical issues for various clients. Proficient in administering Absorb LMS, including course creation, user enrollment, and customization of learner experiences.Skilled in configuring and maintaining system settings, roles, permissions, and access controls.Experienced in generating and analyzing reports to monitor learner progress and training effectiveness.Learning Management System Administrator : Managed the implementation and configuration of Absorb LMS, ensuring alignment with organizational training objectives.Developed and delivered training sessions for end-users and administrators on how to effectively utilize Absorb LMS features.Customized learner portals and dashboards to enhance user experience and engagement.Query Resolution : Expertise in handling service tickets related to the Absorb LMS. Provides support and training to the users of the Absorb LMS. Proficient in Managing and maintaining with industrial trends of the LMS.Proficient in creating and executing test cases based on functional and non-functional requirements.Designed and executed manual test cases for a suite of web applications, ensuring comprehensive test coverage.Collaborated closely with developers to clarify requirements and identify potential issues early in the development cycle.