Navya Rama Email and Phone Number

*Experienced Service-Now Developer/Administrator with a history of working in the Information Technology and Services Industry. Skilled in Configuring Applications using Service-Now tool, used in ITIL Management. *Working knowledge of ITIL v3 best practices/methodologies. *Deep functional and technical knowledge of Service-Now platform as well as experience delivering medium to large-scale Service-Now implementations.* In depth understanding of Service-Now functionality and how ITIL processes can be implemented in Service-Now to Incident Management, Change Management, Problem Management, Asset Management, CMDB Management, Knowledge Management, User Administration.* Solid understanding of the Service-Now APIs and web services, experience/skills in supporting Service-Now with multiple integrations / interfaces.* Strong technical and UI design skills required for Service Portals.* Experience in Design, Implementation, Testing, and Documentation of Service Now.* Service-Now scripting experience using JavaScript, Glide Script.* Experience in creating and configuring Business Rules, UI Policies, UI Actions, Client Scripts, and ACL’s.