Navya Salian Email and Phone Number

Reporting to: Regional Workshop Manager placed in Mumbai & KolkataRole & Responsibility :-o Supporting entire Sales Team for all back office activities in a compliant manner.o Collecting, compiling and mailing daily/weekly/monthly sales reports to the field sales team.o Sales MIS Reporting & any other operational report as and when requested by sales team.o Assist in the preparation and organizing promotional material/vouchers or events with the helpof Marketing Team.o Invoice Control & Processing: Accountability of All Domestic Invoice going to Customer on Time with supporting documents. Preparation of Manual Commercial / Performa Invoice/EC Application for SEZ billingo AR Follow up: Follow up on Invoice over dues with Customers and ensure timely pay out and liasoning with internal finance team. Commercial resolutions with customer finance teams in case of disputes over invoice.o Vendor Management: Vendor Purchase for the team, Creation of vendor master, Raise PO with coordination from finance/control team for procurement and payment, Monitor and release timely payment, Ensure strict compliance of approvals as per DOFA & contracts/PO’s and ensure processing of only complaint invoices.o Contracts & Tenders Management: Preparation & timely Renewal of Domestic / Distributor / Reseller/Service provider contract, getting it vetted from legal and business/performance team. Providing contract status data to business/performance team as and when required. Tender Preparation - Start to End process. Take care of all Tender related documentation and timely online & offline submission.o Customer Visits: Accompany Business Manager & Account Manager for client visits for invoice/payments reconciliation and take care of all coordination & documentation related work.o Price update in system: Update price change of products in EPR system on time.o Claims Managemento Tax Area o Online & Offline RFQ responses to customers

Reporting to: Country General Sales ManagerDesignation: CRMRole & Responsibility:o Answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information.o Updates customer records in the system, including notes about interactions.o Order booking and sending dispatch details to the sales team. o Order update: ensure that the orders are updated in the system and maintain proper records.o Stock checking: coordinate with warehouse and in ERP system to process orders.o Coordinate with Production team for material dispatch and ensure that it reaches customers on time.o Coordinate with Customers and sales team regarding material modification and revised order.o Pending order review in system for old orders and taking up with warehouse.o Providing Excess stock and free stock updates to customers.o Credit hold release on upon request from sales.o Account Receivables Follow up and Reconciliation.o Provide Administrative support to HOD.