A dynamic professional from Master of Computer Applications background with 9.2 years of experience in multiple skills. As a part of quality assurance, I have experience on the following areas: 1. Internal ISO Audits2. Continuous Service improvements 3. Process Ticket Audit 4. Change audits 5. Root cause analysis using various techniques such as 5-why & Fish bone.6.Initiated multiple leans and closed few and logged multiple kaizens as part of small improvements, streamlining workflows to enhance productivity and SLA improvement. Demonstrated experience in the practical implementation of complaint handling process using CAPA, 5-Why analysis. I have proven tracks establishing SOPs, publishing subject related communication mailers, Knowledge of Risk management, compliant management Also worked as Windows, VMware, AD L1 Admin, Service desk engineer.