Systems EngineerTata Consultancy Services (9 October 2022 – Present)SIT (October 2022 – February 2023):Worked in the System Integration Testing (SIT) department, ensuring the smooth integration of SNB applications.Tested core SNB applications to confirm they met business requirements and worked as expected.Identified critical issues and escalated them to the appropriate teams for resolution, helping maintain system performance and alignment with business goals.ITDL (March 2023 – June 2023):IT Delivery Lead for SNB Project: Played a major role in the successful initiation and completion of the project, ensuring smooth delivery on schedule and achieving key outcomes.Middleware Developer (.NET): Developed backend solutions following best practices to ensure high-quality, efficient code.ROC Team Supervisor (June 2023 – June 2024):Guided business users on effectively utilizing the application and assisted the service desk with operational support.Created Knowledge Management (KM) articles to empower the service desk and reduce turnaround times (TAT).Analyzed issues by extracting logs and escalated major problems to the appropriate teams.Helped reduce production workload and improve service desk efficiency by introducing targeted KM solutions.Tested and validated new updates and features to ensure they aligned with business needs before deployment.Supported business teams by providing guidance and solutions for application-related challenges.Product Owner (June 2024 – Present):Defined product goals and strategies, aligning them with business needs and stakeholder expectations.Managed and prioritized the product backlog to ensure timely delivery of valuable features.Collaborated with teams to deliver updates that improved user experience and business efficiency.Translated stakeholder requirements into clear, actionable user stories.Validated features during sprints to ensure quality and alignment with business objectives.Focused on improving product performance by analyzing metrics and incorporating user feedback.SkillsBackend Development: C#, Java, PHPGame Development: Unreal Engine 4, Unity3D, RPGMakerEnterprise Systems: OdooDatabase Management: MySQL, PhpMyAdminVersion Control: Git, GitHubSoft Skills: Problem-solving, effective communication, teamwork, adaptability, and independent workLanguages: Fluent in English and Arabic; JLPT N4 proficiency in Japanese