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Nawaf Al Zadjali Email & Phone Number
Senior Director - Customer Experience Strategy, Design and Monitoring
at
Riyadh Airports
LinkedIn matched
✓ Verified July 2026
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Profile completeness 100%
Current company
Role
Senior Director - Customer Experience Strategy, Design and Monitoring
Location
Riyadh, Saudi Arabia
Company size
Who is Nawaf Al Zadjali? Overview
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Quick answer
Nawaf Al Zadjali is listed as Senior Director - Customer Experience Strategy, Design and Monitoring at Riyadh Airports, a with 1699 employees, based in Riyadh, Saudi Arabia. AeroLeads shows a matched LinkedIn profile for Nawaf Al Zadjali.
Nawaf Al Zadjali previously worked as Senior Director - Customer Experience Strategy, Design & Monitoring at Riyadh Airports and Director - Customer Experience Strategy at Riyadh Airports. Nawaf Al Zadjali holds Msc In Airport Planning And Management, Airports from Cranfield University.
Company email context
Email format at Riyadh Airports
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Riyadh Airports
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Profile bio
About Nawaf Al Zadjali
Disclaimer: Opinions, posts, ideas, and words expressed here at LinkedIn are solely my own and do not express the views or opinions of any of my employer
Listed skills include Airports, Aviation, Airlines, Commercial Aviation, and 48 others.
Current workplace
Nawaf Al Zadjali's current company
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Riyadh Airports
23 roles
Nawaf Al Zadjali work experience
A career timeline built from the work history available for this profile.
Senior Director - Customer Experience Strategy, Design & Monitoring
Director - Customer Experience Strategy
Jul 2023 - Aug 2024
Deputy Chief Operations Officer (Vp) For Centre Of Excellence & Customer Experience
Jan 2022 - Jul 2023
Chairman - Strategic Management Committee
Dec 2021 - Jul 2023
Chairman - Enterprise & Operational Risk Management Committee
Jan 2023 - Jun 2023
Chairman - Guest Compensation Management Committee
Jan 2023 - Jun 2023
Director - Strategic And Experience Management
Member - Corporate Establishment, Start-up & Set-up TeamIn-Charge - The Transition Plan (Migration - Transformation - Fit)Supporting Lead (HR Migration & Finance Migration)Lead - Experience Management Framework Set-up & Execution (Guest, Product, Brand, Employee, User) Lead - 5 Years Strategy Development (Strategic Review - New Strategic Framework, Initiatives Roadmap, Business Plan)Lead - Corporate Governance & Corporate Performance and ReportingLead - Strategic Partnership & Business Excellence and ImprovementMember - ORAT & Readiness of Dammam, Jeddah and Red-Sea Executive Terminals
Mar 2021 - Dec 2021
Acting General Manager Ict
Acting GM ICT & In-Charge of the Digital Migration (ERP, Microsoft 365, CRM, Website, Mobile App, Data, Active Directory, Systems & Infrastructure)
Mar 2021 - Jun 2021
Customer Experience & Transformation Advisor
Nov 2020 - Mar 2021
Customer Experience & Market Intelligence Manager (Strategic Planning)
May 2018 - Nov 2020
Manager Services (Corporate) | Service Delivery
Feb 2018 - Oct 2020
Acting Change Manager - Program & Performance (Strategic Planning)
Acting Manager - PMO Implementation, Annual Budget Support & 5-Yrs Business Plan Development
Jun 2019 - Dec 2019
Aviation Lecturer & Faculty Member
Airport & Aviation Management,Aviation History,Principles of Flying,Aerodynamics,Aircraft Parts,New Large Aircraft,Airport Design & Planning,Airport Management &Airport OperationsAirport MarketingAir Operations ManagementInternships & Final Year Project
Oct 2014 - Dec 2019
In Charge - Trials Operation (Readiness)
Aug 2017 - Apr 2018
Manager - Terminal Operations Readiness
Highly Involved in all New Muscat International Airport (NMIA) Operational Readiness and Airport Transfer duties as follow;* ADM Readiness* Team Leader - NMIA TOPS Readiness* In Charge of NMIA Trial Operations (Basic, Functional, Element, Limited Advance & Advance Trials)* Project Manager - Airlines Readiness and Engagement Plan* Manager of 3rd Parties and Stakeholders Readiness:- Governmental Authorities: VIP Services/Ministry of Tourism/Ministry of Manpower/Ministry of Agricultural and Fisheries/Ministry of Commerce- Stakeholders Readiness: Royal Oman Police (ROP)/Internal Security Services (ISS)- Ground Handlers Readiness: Ground Handler1 (OAHC)/Ground Handler2 (Swissport)- Commercial Readiness: NMIA Advertisement/Commercial Services & Facilities* Manager of TOPS Planning:- TOPS Operations Concept- SOPs Writing and Verification- Operational Concepts* Manager of TOPS Procurement (RFQs and Tenders):- Trolley Management and Porter Services Provision for NMIA- Forecourt Management of NMIA- Customer Service Provision (May I Help You) for NMIA- Shuttle Service Provision for NMIA (Landside and Airside/Staff and Pax)- Electric Carts (C.S, Ambulance, PRM, ESVs)- Pax Flow Management System for NMIA- Security Awareness Video for NMIA- Interactive Wayfinding System for NMIA- Pre-Landing IFE Video of NMIA- Trolleys and Wheelchairs Provision for NIMA- Tensile Barriers Provision for NMIA* Manager of TOPS On Field Operations:- Orientation Training- SOP Training- O&M Training- ICT Systems Training- Airport Snagging* Member of NMIA ORAT Interface Team* Member of NMIA Car Parking Planning and Allocation* Member of NMIA Signage Committee* Member of NMIA Stakeholders KPI Committee* Member of NMIA Evacuation Plan* Member of NMIA Media Roadshow and Campaign:- NMIA Advance Trials Roadshow Program- Staff Booklet and Manual
Apr 2017 - Apr 2018
Business Development Advisor
Various
Jul 2015 - Jan 2018
Chief Executive Officer (Ceo)
Av Knowledge
AV Knowledge© is set to be a new aviation training and consultancy company. We provide consultancy services in the 7 major field of Aviation including; 1. Airports,2. Air Transport,3. Aircraft Business and Trade,4. Air Traffic Management,5. Aviation Meteorology,6. Aviation Military,7. Pilots & Flying.Our expertise and widespread knowledge is what we intend to pass on to the public through the Interactive Knowledge Centre, through advanced training and consultancy services using innovative technology.As it is known, creative and innovative companies always distance themselves from the competition rather than compete with them, AV Knowledge© is guaranteed to do so with excellence.
Jul 2015 - Mar 2017
Airport Duty Manager
Jul 2014 - Jul 2016
Airfield Duty Manager
Sep 2010 - Jun 2014
Airport Operations Officer | Certification & Compliance
Feb 2010 - Sep 2010
Administrator - Supervisor
Oman Hockey Association
Jan 2006 - Jan 2009
Salesman
Sep 2005 - Oct 2005
Team & coworkers
Colleagues at Riyadh Airports
Other employees you can reach at riyadhairports.com. View company contacts for 1699 employees →
SA
Saleh Alfhidi
Colleague at Riyadh AirportsRiyadh, Saudi Arabia
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AA
Abdulaziz Alfayez
Colleague at Riyadh AirportsRiyadh, Saudi Arabia
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FN
Faseem Nawab
Colleague at Riyadh AirportsKarnataka, India
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JA
Jamaan Alzahrani
Colleague at Riyadh AirportsSaudi Arabia
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BA
Bashayer Alyaqoub
Colleague at Riyadh AirportsRiyadh, Saudi Arabia
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FA
Fahad Alomran
Colleague at Riyadh AirportsRiyadh, Saudi Arabia
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MB
Mohamed Bin Refais
Colleague at Riyadh AirportsRiyadh, Saudi Arabia
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YA
Yazeed Alharbi
Colleague at Riyadh AirportsRiyadh, Saudi Arabia
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AA
Ahmed Arrabai
Colleague at Riyadh AirportsRiyadh, Saudi Arabia
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MA
Majid Alzhrani
Colleague at Riyadh AirportsRiyadh, Saudi Arabia
View →
Saleh Alfhidi
Colleague at Riyadh AirportsRiyadh, Saudi Arabia
View →
AA
Abdulaziz Alfayez
Colleague at Riyadh AirportsRiyadh, Saudi Arabia
View →
FN
Faseem Nawab
Colleague at Riyadh AirportsKarnataka, India
View →
JA
Jamaan Alzahrani
Colleague at Riyadh AirportsSaudi Arabia
View →
BA
Bashayer Alyaqoub
Colleague at Riyadh AirportsRiyadh, Saudi Arabia
View →
FA
Fahad Alomran
Colleague at Riyadh AirportsRiyadh, Saudi Arabia
View →
MB
Mohamed Bin Refais
Colleague at Riyadh AirportsRiyadh, Saudi Arabia
View →
YA
Yazeed Alharbi
Colleague at Riyadh AirportsRiyadh, Saudi Arabia
View →
AA
Ahmed Arrabai
Colleague at Riyadh AirportsRiyadh, Saudi Arabia
View →
MA
Majid Alzhrani
Colleague at Riyadh AirportsRiyadh, Saudi Arabia
View →
5 education records
Nawaf Al Zadjali education
Msc In Airport Planning And Management, Airports
Doctor Of Philosophy - Phd, Management
Bachelor'S Degree, Computer Engineering
Engineer'S Degree, Certificate Level In Engineering
Higher College Of Technology - Oman
Secondary School, Scientific Studies
Hassan Bin Hashim School
FAQ
Frequently asked questions about Nawaf Al Zadjali
Quick answers generated from the profile data available on this page.
What company does Nawaf Al Zadjali work for?
Nawaf Al Zadjali works for Riyadh Airports.
What is Nawaf Al Zadjali's role at Riyadh Airports?
Nawaf Al Zadjali is listed as Senior Director - Customer Experience Strategy, Design and Monitoring at Riyadh Airports.
Where is Nawaf Al Zadjali based?
Nawaf Al Zadjali is based in Riyadh, Saudi Arabia while working with Riyadh Airports.
What companies has Nawaf Al Zadjali worked for?
Nawaf Al Zadjali has worked for Riyadh Airports, Altanfeethi, Oman Airports Management Company, Modern College Of Business And Science, and Various.
Who are Nawaf Al Zadjali's colleagues at Riyadh Airports?
Nawaf Al Zadjali's colleagues at Riyadh Airports include Saleh Alfhidi, Abdulaziz Alfayez, Faseem Nawab, Jamaan Alzahrani, and Bashayer Alyaqoub.
How can I contact Nawaf Al Zadjali?
You can use AeroLeads to view verified contact signals for Nawaf Al Zadjali at Riyadh Airports, including work email, phone, and LinkedIn data when available.
What schools did Nawaf Al Zadjali attend?
Nawaf Al Zadjali holds Msc In Airport Planning And Management, Airports from Cranfield University.
What skills is Nawaf Al Zadjali known for?
Nawaf Al Zadjali is listed with skills including Airports, Aviation, Airlines, Commercial Aviation, Aircraft, Operations Management, Flights, and Management.
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