Nawar Ibrahem Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

- Delivering L2 technical assistance to P0,P1,P2 and P3 users within the company.- Collaborating with the server and network teams during the migration process.- Keeping track of user devices on Forcecout.- Preparing laptops and PCs for end-users by imaging them through MDT.- Ensuring SLAs are met and targets are achieved throughout the project.-Collaborate with the team to resolve complex incidents and achieve customer satisfaction.

Dubai, United Arab Emirates

Beirut, Lebanon

• Installed and configured computer hardware, software, systems, networks, printers, and scanners for multiple companies (RAYAN'S B HOMES, ITA industry, HAMOOUD group shipping, ALYOUSSEF group, AKROSS shipping, HARBOR shipping, IKAWWI travel agency ).• Provide technical support for ALGERIA EMBASSY staff experiencing computer issues on the phone, in person, or through remote access.• Provide help desk support and it consulting for WOMEN'S PROGRAM'S ASSOCIATION and AL-RIYADI basketball club.• Responded to companies staff support queries, offering technical support to BEKFORD, RMCI OFFSHORE and ARKANA ENERGY.• Planned, coordinated, and managed the installation and maintenance of network(servers, cables, switches, router, access point, IP camera, and CCTV systems).• Developed project plans and budgets, and monitored project progress to ensure that projects are completed on time and within budget.• Coordinating the work of contractors and technicians involved in the installation and maintenance of network and CCTV systems.• Ensure that all work is completed following industry standards and regulations.

Beirut , Lebanon

• Head of IT department, assumed responsibility for the maintenance and upkeep of all equipment including desktops, laptops, printers, and related peripherals, as well as the management of intercompany connections with CANON, ALCS, NEW TECH, NEW VISION, IBC, SYSCOM, and KSYS company.• Planned, organized, and execution of all information technology tasks within an organization.• Oversaw a team of two IT technicians and facilitated the construction of over 900 gaming computers, encompassing the assembly of motherboard, CPU, RAM, SSD, HDD, and cooling systems, while providing support and guidance to the team.

Syria

• Support university students by ensuring the necessary pieces for their projects and provide them with online lessons to identify Arduino (Youtube channel).• Managed the research and built the new pricing strategy.• Developed and implemented marketing and outreach strategies to attract new customers to the store.• Managed the store's inventory and ordered products from suppliers as needed.• Setting-up prices for products and monitoring competitors' pricing.• Processed orders and handling customer inquiries and complaints.• Managed the store's budget and financial resources

Syria

• Co-founder of the institution and micro-controller store at FATHERBOARD.• Responsible for building teams, raising funds, and developing the business.• Developed and implemented the vision and mission of the institution.• Established policies and procedures to ensure the smooth operation of the institution.• Identified and secured funding sources to support the institution's operations and growth.• Maintained relationships with key stakeholders, such as students, faculty, staff, and community partners.• Recruitment and hiring faculty and staff to support the institution's programs and initiatives.• Developed and implemented academic and vocational programs and curricula.• Ensure the institution's compliance with relevant laws, regulations, and accreditation standards.• Managed the budget and financial resources of the institution.• Provided leadership and support to faculty, staff, and students.• Promotes the institution and its programs to the public and potential students.

Syria

Tartus Governorate, Syria

• Managed the daily operations of the branch, including scheduling classes, managing staff, and handling student inquiries.• Developed and implemented policies and procedures to ensure the smooth operation of the branch.• Maintained accurate records and data related to enrollment, grades, and other student data.• Ensure compliance with relevant laws, regulations, and accreditation standards.•Identify and rectify hardware and software malfunctions for computer and laptop systems, as well as provide component-level replacements where necessary.

Tartus Governorate, Syria

•Deploy Windows 7 operating system and requisite device drivers for HP, Lenovo, and ASUS laptops through the utilization of clone tools, such as Acronis.•Diagnose and troubleshoot hardware malfunctions pertaining to electronic components such as RAM, HDD, and power supply units for both desktop and laptop systems and provide necessary repairs.