Ali Shahnawaz Email & Phone Number

Bengaluru, Karnataka, India

I am a seasoned Customer Service Professional with over 7 years of extensive experience in the industry. My expertise lies in various areas including Relationship Management, Escalation Handling, Training & Development, and Process Improvement.Throughout my career, I have excelled in building and nurturing strong relationships with both internal and external stakeholders, ensuring unparalleled service delivery and client satisfaction. I am adept at handling escalated issues promptly and effectively, leveraging my problem-solving skills to find satisfactory resolutions within defined SLAs.As a passionate advocate for continuous improvement, I have played a key role in developing and delivering comprehensive training programs to onboard new employees and enhance their skills in product knowledge and customer service. Additionally, I thrive on identifying opportunities for process enhancement and implementing strategic initiatives to streamline operations and optimize efficiency.With a relentless focus on providing exceptional customer experiences and driving positive outcomes, I am committed to delivering results that exceed expectations.

Bengaluru, Karnataka, India

Dedicated and results-driven Customer Service Representative with extensive experience at Jio, effectively managing inbound and outbound calls to ensure exceptional customer satisfaction. Skilled in promptly resolving customer issues and employing persuasive techniques to retain clients within the network. Proficient in providing comprehensive information on services, enhancing overall customer loyalty. Proven ability to manage service requests efficiently and collaborate with team members to streamline processes, resulting in an improved customer service experience. Recognized for consistently exceeding performance targets and receiving commendations from supervisors.

Bachelor Of Commerce - Bcom, Accounting And Finance, First Class

Activities and Societies: Captain( UG cricket Team), Volleyball, CarromCollege has been the most important experience for me. KCC has.

Education record