Nawaz Khan,Pmp®,Cism Email & Phone Number

Richmond, Bc, Ca

Vancouver, British Columbia, Canada

As a Senior Team leader & Cybersecurity Specialist, I have been assigned a role to Lead large scale of Airport Applications Projects, Airport Baggage Handling Systems, Cybersecurity & Risk Assessments, Vulnerability & Patch Management Program.

Vancouver, Canada Area

I was responsible at Rockwell Collins for managing all aspects of ITIL Based Service Desk Operation of Vancouver International Airport. The Service Desk Operation is comprising of 15+ IT Services Specialist providing day to day support services to over 2000 + business users located at dispersed North America Region. • Ensure the availability of required business applications, infrastructure in alignment with agreed Service Level agreement necessary for the delivery of high quality IT service • Managing ITIL based Service Desk taking an average 4,000 + support calls per month, 1500+ service requests and 1,000 online incident reports per month.• Responsible for time-critical user service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment. • Airline application upgrades and troubleshooting such as Amadeus, Saber, Travelsky Angel Lite, etc. • Common use CUTE vMUSE platform support.• Self Service Check-in - CUSS Embross kiosk support. Airline application upgrade and troubleshooting on IBM Consumer Device Services, and Embross kiosk hardware such as N1, N7, T1, MK1, and V2.• Baggage Handling Systems monitoring and first level resolution. Includes Brock Solutions Smart Suite, Ultra Trak BRS, Vanderlande VIBES, Babcock BagNav, ARINC BagLink, etc. • Support various other Airport systems such as AIMS, ANOMS, FBLB, FIDS, CCTV, PA, AC2000, etc.• Data Network first level troubleshooting and resolution for access devices. Escalation point for Helpdesk Analysts for issues requiring in-depth analysis, and administrative decision. • Responsible for troubleshooting, installing, and maintaining software for all business applications

Saskatchewan, Canada

Deployed Transport Management System (TMS) to ensure timely dispatches of petroleum products across western Canada Retail Gas Stations Network. Responsible to roll out online credit card sales Petroleum System. The implementation enabled FCL to entertain online transactions request initiated by commercial customers. Assists Manager/Director Energy IT in the development of IT Road map to transform legacy main frame application to the best of the breed ERP Systems.Managing, mentoring and leading a team of developers and third party vendors in providing continued support of existing systems and to ensure all critical applications are safeguard against unauthorized access. Providing assistance to IT Director in devising the appropriate authorization matrix- access control plan for applications end users.Proactively organize and contribute to the successful and timely implementation of all legislative and compliance changes within the Energy IT systems.Assume responsibility for gathering, analysing and verifying complex business requirements providing solutions to various stakeholders.Providing quality control of applications to both pre and post deployments.

Karachi

Responsible for developing strategies to implement the SAP ERP industry best practices business processes which involve coordination with Management at all levels.Performing Business Processes Analysis for the Continuous Improvement of SAP ERP System. Ensure availability of Information Technology Systems and Operations, including I.T contingency plan, to support IT operations.Generating/preparing reports for management as per user’s requirements, maintaining control over company’s business unit/documentation and maintaining the database and Library of agreements and contracts. Responsible for business process mapping, business requirement gathering, testing configuration modules of the Implementation scenario using Project Blueprint.Prepare and oversee Company’s I.T budget, I.T acquisition oversight, control operational budget and expenditures.Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines. Developing project requirements, obtaining and evaluating technically vendor proposals, selecting and implementing best cost effective I.T solutions.Implementing security policies and procedures including identifying role based privileges and secure remote and wireless access.

Head Ofice

• Develops, maintains and supports high quality, cost effective Information Systems solutions to meet the business requirements.• Plan, coordinates and participates in the reviews of business processes required for application change management, application security and controls, and the provision of enhancements and new applications necessary for business operations.• Develops interfaces required between systems running on different hardware platforms.• Participates in the evaluation of packages to match business requirements. • Undertakes configuration, testing, upgrade, and maintenance of the company’s investments in SAP technologies & software packages.• Applies controls in the systems developed/implemented for the effective application of Company Information Security Policy. Continually reviews the changing risk scenario and upgrade the application controls.• Analyze scope of roles for authorization request and authorize concern team to assign the required authorization.

Head Office

Plan, coordinates and participates in the reviews of business processes required for application change management, application security and controls, and the provision of enhancements and new applications necessary for business operations.Undertakes configuration, testing, upgrade, and maintenance of the company’s investments in SAP technologies & software packages.

Responsible person for the Project planning, designing, budgeting and implementation of the Document Imaging System in all country wide bank branches. Extensive research work carried out in proposing a new system for the archiving and retrieval of daily routine processed documents.

Head Office

• System Administration of Oracle base ERP System.•Analyze scope of roles for authorization request and authorize concern team to assign the required authorizationAccess Services on Dial ups by configuring Additional Router Servers on Windows 2000 Platform.•Planned and configured Windows 2000 Network for Multiple Sites, with Forest.•Planned and configured DNS Servers.•Performed Technical Analysis of Hardware Requirements for Server configurations.•Established VPN between two-branch office using Cisco 2500s routers.•Planned and implemented Disaster Recovery Solution.•Administrating Client / Server Software of Oracle Developer 2000, Visual basic 5.0 and FoxPro Systems. •Instructed In House ITS Trainings.

Pakistan

During the internship in Siemens Pakistan, I have done a comprehensive research on its 800+ Computer’s Network and also developed multiple Software’s in Visual Basic with the coordination of Senior Programmers.

Mba (Mis), Management Information Systems

Bcs (Hons), Computer Science