Under this role I am responsible to create and maintain close coordination and contact with the customer, hence acting as an essential connection point between the company and the customer. • To acquire a thorough understanding of customer needs and requirements.• Expanding the relationship with customers by continuously proposing solutions.• Meeting on regular basis to review the progress and discuss relevant issues.• Serve as a link of communication between key customer and internal teams.

(Jan 2015-Aug 2017)Position: Consultant Quality Control and Acceptance, (Nokia, formerly ALU-Etisalat Project) UAEMy responsibilities include but not limited to:• Working as consultant Quality Control and acceptance• Managing after all implementation, Quality control & PAT of 2G/3G/LTE Rollout Sites • Negotiating with customer on acceptance approval, if necessary, to make sure that acceptance targets are met• Daily and weekly coordination with regional teams on the acceptance forecast to ensure that 100% forecast is achieved• Regular reporting of acceptance progress to internal management as well as customer• Educating the team regarding quality standards• Making sure that all safety measures are met properly

• Worked as Manager Implementation for LCC (Huawei-Du 4G Project), in Dubai, Northern Emirates and South region.• Managed assigned customer projects to secure that project goals are met, customers’ expectations are fulfilled and that the customer relation is handled in the best possible way within the scope of the contract. • Drive project execution: track project activities, monitor and handle changes, conflicts and escalations.• Handled customer and stakeholder engagement: manage customer relationship building confidence and trust.• Managing co-ordination of the partners and working groups engaged in project work• Recording and managing project issues and escalating where necessary.• Providing status reports to the project sponsor and customer counterpart.• Managing project training for partners and qualification of project resources.• Working closely with customer to ensure the project meets business needs.• Developing quality assurance and control plan and ensure end to end process.• Planning with the customer for acceptance visit to the sites• Supervising the documentation requirements of sites acceptance, preparation and handover to the customer

• Working in the lead role for the implementation of fiber• Looking after the civil works, arranging resources as and when required.• Regular meeting with the customer hence making sure the sooth floe of the project• To make sure that all the required material is available on site at the required time Project Control Monitor by documenting daily project progress against the baseline, constantly updating OSP build plan Tracker, Material requirements, Work Completion Accomplishment Report, Issue registry and preparation of Daily Target Progress report to be submitted to National team• Technical discussion, solution and approvals with/for Contractors & Subcontractors• Regular monitoring and reporting of the project progress

 Responsible for planning, setting up, executing the project activities, ensuring that the project goals are met and that the customer’s business requirements are fulfilled Monitoring and Evaluation of all project activities during the project phases. Managed teams and the activities to ensure the smooth flow of the project  Track and ensure that all projects are managed and executed according to Project Implementation Plan, Cost budgets, Delivery targets and Quality standards. Survey, Design, Implementation (Rollout), Commissioning / Integration and Acceptance phases of 2G  Meeting the property owners to plan the activity for IBS sites

• • End to End Responsibility for 2G Swap and new sites implementation• Working in the region, team and time management, conducting the activities as planned• Reporting to the head office with progress and issues if any.• Working with the local authorities, discussing security issue and team movement according to the plan• Deal with regional quality department for acceptance visits

• Implementation of MW-Links in the north region• End-to-End media testing for GSM sites, to make sure the site is on air at the planned schedule• Close coordination with PTCL representative in the region for the media availability and testing• Coordinate the activities and work schedules of the field personnel in accordance to ongoing projects and activities.• Responsible for the safety of the field personnel, by establishing and communicating clear safety regulations

• • Looking after the co-location site in PTCL exchange.• Provide support in material transportation and installation of new sites • Coordination with PTCL NOC staff for refreshing and changing the media• Training new staff as and when required