Headed technology team responsible for projects and support for network and voice services for NWSS (Network and Security Service) Practice at Microland• Presales and solution engineering for consulting and managed services opportunities.• Lead technology team to provide consulting service, transition new customers, escalation support and provide resources to manage programs. • Building capabilities and services on new technology and products• Run internal service improvement projects for enhancing delivery and reducing cost• Resource hiring for new customer requirements

Part of T&P (Technology and Practice) division of Microland. Consulting, Transition, product/technology capability building and support to remote managed programs.Key Projects - - Built Voice capability across Avaya, Nortel, Cisco and transitioned multivendor support for 75000 voice ports across 300+ location spread across USA and EMEA.- Designed voice infra for 250 seat Call center.- IP Telephony Tool deployment- Transition of tools supportCertification- CCNA, CCDA, Cisco Unity DesignTraining - Cisco Telepresence training- Avaya PBX training- Prognosis IP Telephony Manager training

Part of Microland Technology and Practice division and was responsible for• Presales and Consulting• Transition new customers• Project ManagementKey projects • Voice specialized partner certification of Microsoft UC OCS R2 for Microland. Microland was the first Microsoft OCS R2 certified partner in India. Worked as project manager in this project. • Transition of network support from Riverbed USA to Microland RMC• Design and built network, voice and Data Centers with active/active DR to support multiple NOC providing services to multiple global clients.• Handled network operation for one of the multinational bank with team of 6 engineers.

Part of remote managed program supporting one of the largest network infra (network comprising of 5000 plus devices, 20000 plus links, variety of network media and routing protocols). Role was to stabilize support and build technical group for newly transitioned customer.

Part of professional Service division at Microland. Responsible for handling consulting, support and project management related projects. Key Projects: • Design and build network and DC infra for Xansa new facilities at Noida and Pune.• Part of transition team for WAN connectivity support project at Alraji Bank, Saudi Arabia. • Designing and project management of IT infrastructure requirement including DC design for HDFC Standard life new premises at Mumbai.• Provided support for LAN and WAN infrastructure at purpleyogi.com, USA.• Network performance audit & redesign of LAN setup of The Hindu Newspaper, Chennai. • Designed and Implemented LAN infrastructure at Epicenter (call center), Mumbai.• Performance and security audit of internet facing infrastructure of ICICI BankCertification - CCNP and CCIE Qualification

Part of support team at Microland providing onsite support to various customers.CertificationMCSE and CCNA

Worked in two Wipro Franchisee - TAN computers and ACE computers. Desktop and Server SupportCertificationCNE

Started my career in IT Industry at IT&T as desktop support engineer.