I am a competent professional with 10+ years of experience; previously associated with I-Tech Ventures Pvt. Ltd.Extensive project management & governance experience including project scoping, estimation, planning, and finalization of technical/functional specification, resource administration, and quality management.Proficient in grasping the big picture, conceptualizing, developing, implementing processes, and partnering closely with the IT team, developers, business leaders & stakeholders to achieve a higher level of process efficiency & effectiveness.Highly successful in meeting and setting KPI / SLA targets and planning areas of improvement; excellence in managing end-to-end process operations with a focus on quality deliverables within specified service norms.Worked as a bridge between users and the technical team by understanding both client requirements and expected Return on Investment.Excellence in mapping clients’ requirements & suggesting them the best solutions involving evaluation and definition of project scope, finalization of project requirements, and transmitting the same to the IT team.Successfully led and motivated large multi-functional teams towards growth and success in the organization; extensively coordinated with cross-functional teams for smooth functions.