Nayan J Sarma Email & Phone Number

Thane, Mh, In

Thane, Mh, In

Mumbai Area, India

This is my current role and I am responsible for leading the offshore project management team to deliver large programs to NEC SWS UK customers and continue to grow the team. Responsibilities:- Deliver mission critical solutions to NPS UK customer from offshore and reduce costs around project governance- Grow the Offshore Project management team- Cover additional project governance work from offshoreAssorted Accomplishments:- Leading an elite team to deliver a high visibility high value program across 24 customers 35 sites worth 2.5 million GBP.- Pioneering the integration of newly acquired organisation SSS into offshore project management fold.- Leading an elite team to deliver a high visibility high value program across 24 customers 35 sites worth 2.5 million GBP- Led a high-visibility PND program, 2 years behind schedule. Facilitated priority planning and implementation, targeting low-hanging fruits. Delivered PND to 3 forces in 3 months, diffusing the situation and restoring relationships with key clients.- Collaborated with the portfolio and product management team to prioritize and expedite the delayed Lancs CONNECT upgrade, rolling out enhancements and PND delivery within six months. This effort resolved relationship issues and secured a contract renewal worth over £10 million for the next seven years.- Expanded the Offshore team to include 1 Program Manager, 7 project managers, and 6 PMOs over 3 years.-Pioneered the formation of offshore CSM team within public safety and offshore project management team in another vertical building on the success of the Public Safety offshore project management team- Flagship projects of the organization delivered from offshore exceeding all financial and delivery goals

Mumbai Area, India

I was inducted in the organization, then known as Rave Technologies, part of Northgate Software Solutions, to build the offshore project management team from scratch, set up processes and start contributing effectively within a reasonable timeframe. I followed the crawl, walk and run paradigm to build the team and was successful in exceeding all goals.Assorted Accomplishment:- Established Public Safety offshore project management team at NEC, resulting in a 66% reduction in project management costs over a 3 year period.- Delivered multiple projects offshore, leading to increased confidence in the new team and larger project assignments.- Conducted a detailed gap analysis during the SFRS project delivery from offshore, identifying major scope gaps with the implementation and development team, which led to obtaining CRs worth 120% of the original TCV from the customer, significantly boosting project revenue and margin

Mumbai

I joined CSG international, then known as INTEC as a project manager for APAC region. During my tenure I looked after major project accounts in India and abroad and delivered projects that involved the entire product portfolio of CSG. Roles and Responsibilities:- Ensuring that the accounts are nurtured carefully to stimulate growth in portfolio- Building up close relationships with the customers and key stakeholders in the accounts - Delivering CSG products and solutions to the customers and ensure that all delivery parameters are met - Identifying new sale opportunities and assisting the sales and pre-sales team to convert these opportunitiesAssorted Accomplishments:- Led an elite team to successfully deploy, configure, and demonstrate telecom backend products for Jio's market launch, meeting customer specifications in record time. This resulted in winning the wholesale billing product contract and later upselling the mediation product for a special segment.- Led a team of experts from conceptualisation to Development and implementation of a new scalable third-party invoicing solution for Vodafone, resolving significant delays in invoice generation and preventing revenue loss. The successful demonstration led to securing a high-margin contract worth nearly USD 500k, enabling Vodafone to produce invoices within 24 hours and save millions in revenue- Spearheaded a team of experts, addressing Grameenphone's platform challenges within a week, enabling a timely 3G launch and boosting their revenue stream. Secured additional professional services, strengthening CSG's relationship.Some of the major customers included:- Reliance JIO (Wholesale billing solution)- Vodafone India (Wholesale billing solution)- Reliance Infocom (Mediation Solution, Wholesale Billing Solution, Retail Billing Solution)- Grameenphone Bangladesh (Wholesale Billing Solution, Mediation Solution)

Kolkata, West Bengal, India

In this role as an offshore delivery manager for BAL, I was responsible for looking after a wider delivery team that included multiple workstreams. Responsibilities included managing and improving on all delivery parameters ensuring a steady growth of revenue and margin for the project.Assorted Accomplishments:- Led a team of 40, implementing Test Driven Development in Agile frameworks, reducing British Telecom's testing efforts by 90% via automation. Delivered three consecutive defect-free modules, yielding 30% cost savings in manual testing.- Led the delivery of multiple workstreams in BAL that included RTRCC, BT Global Solutions and part of BT retail solutions- Managed the delivery of Disaster recovery solution for BT billing platforms as an independent role alongside the TCS deliveries- Ensured a steady growth in revenue and margin for all delivery streams during this tenure in spite of the Global economic slowdown by successfully offering value propositions over and above the regular deliveries- Successfully turned around BT Billing and Payment division's Disaster Recovery (IT Infrastructure) project as the E2E Delivery Manager. Addressed delays and cost overruns by identifying root causes, engaging stakeholders, and prioritizing the project. Secured additional resources, bringing in extra revenue for TCS, and implemented a new delivery plan. Delivered the project on time, saving BT over a million GBP in potential cost escalations and damages.During this time, I also underwent many TCS sponsored trainings delivered by external faculties to enhance my skills and knowledge. Some of these are:- Emotional intelligence- Negotiation skills- Edward De Bono's Six Thinking Hats- Lateral thinking

Cardiff, Wales, United Kingdom

During this tenure, I was assigned the responsibility to manage the TCS delivery of the entire RTRCC (Real Time Rating and Credit Control) project from onsite. Along with that I was also assigned a key and independent role from the customer to manage the delivery of the E-Voucher management system which was another critical part of the RTRCC program as this dealt with one of the payment methods and had direct impact on a major revenue streamAssorted Accomplishments:- Revitalized E-Voucher Management System (EVMS) as BT Delivery Manager, resolved critical issues with a challenging vendor, and expedited the project to align with RTRCC program timeline, ensuring zero revenue loss and cost escalation.- Managed a multi organization delivery team during the delivery of E-Voucher management system that included Postilion, TechMahindra and Accenture among others.- Managed delivery of all TCS components for the RTRCC project and achieved 300% revenue growth from my delivery stream

Kolkata, West Bengal, India

I joined this organization in a technical capacity and was immediately assigned the role to lead a small technical team of 5 members to migrate a legacy Oracle Developer 6i application to Developer 9i platform. Highlights:- Project completed well within the time and budget constraints- Additional opportunity identified and converted to billable work during this project- The upgraded product went on to become a major source of revenue for the customer.After successful completion of this project in record time, I moved on to lead another team of developers 12 and testers to deliver a critical part of a major technical initiative called the Billing Access Layer (BAL) in British Telecom. Highlights:- Led a team of 12 developers and testers at British Telecom to deliver the Billing Access Layer (BAL) project, interfacing with various payment methods and gateways. Promoted to development lead for a team of over 150, implementing robust development processes and Agile practices. Achievements include improving code quality by 200%, reducing defect rates by over 150%, and enhancing compliance with Agile best practices by over 200%.

Chennai, Tamil Nadu, India

I was inducted into the core product development team as a developer of the ERP product ORION where I looked after the sales and inventory modules. Later on I was drafted to the newly formed APAC team where I was involved in customizing these modules as per individual customer requirement. During this tenure, I spent a couple of months in Singapore and assisted the implementation engineer in migrating data from a legacy system to ORION.

Mumbai, Maharashtra, India

I was part of the customisation and implementation team of the ERP product EbizFrame. I was deputed to client sites to customize the solution, create customer specific reports and also create an additional module specific to the jewellery industry.

Varanasi, Uttar Pradesh, India

I was hired to be part of the automation team and was involved in the E2E process of automation of the BHU Central registry. The work involved requirement gathering, analysing the as-is process, optimization of the as-is process and proposing a to-be process, approval of the same from Assistant Registrars and Deputy Registrars of the respective departments, designing, developing, testing and deploying the solution, basic training of the end users etc. This was a very challenging assignment as the end users were not computer savvy and there was resistance to the automation drive. At the end, we were successful in rolling out software to many critical departments like the revenue section, special fund section, pension section etc. thereby largely automating the balance sheet of the organisation.

Guwahati, Assam, India

This was a part time job where I helped develop a very basic database to store all of the operational data of UGE NERO office. This was the first experience of working with end users and managing real data leading to disbursement of allocation letters to all of the colleges and Universities in the North Eastern Region of India. Although e-governance was not in practice, we could greatly speed up the official file based approval process as the data, reports and references were readily made available through computers. this was one tiny step towards automation and e-governance as far as UGE NERO was concerned.

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