As a Customer Success Manager at Sinch, a global leader in cloud communications, I provide technical support, operational excellence, and customer satisfaction to our clients. I have an eagerness and ability to understand client needs and modify customer handling processes accordingly. With a Master of Commerce degree from Bishop Cotton Womens Christian Law College and a certification in IT project management from Indian School of Business, I have a solid foundation in business and technology. I leverage my skills and experience in business applications like Zendesk, CSG, Looker, Jira, and Postman to address ad-hoc technical queries, streamline operations, and suggest best practices. I also work closely with engineering and sales teams to understand and close issues, cases, and requirements. I am passionate about meeting clients on a regular basis, training them on the best usage of Sinch products, and providing regular updates to the stakeholders. My key measurement is churn and account growth, which I aim to optimize with my customer service expertise and problem-solving skills.