Nayan Jain Email & Phone Number

• Senior Technical Program Manager with over 17 Years of experience in leading business critical projects from conceptualisation through launch in various technical domains and business segments such as Banking, E-Commerce, Payment Security and Content Management. • Demonstrated high degree of accountability to lead geographically distributed technical teams by prioritising the right problems to solve, right-sizing development processes and using appropriate metrics to steer business outcomes. Adept in disseminating fact based written and verbal communication in both functional and matrix organisations. • Focused on building business, securing customer loyalty and forging strong relationships with key stakeholders. Worked at India, UK and US mastering Global delivery model with multi-faceted customers in service.Areas of Expertise:• Translating ambiguous high-level product vision to pragmatic roadmaps, organisation development. • Technical program management and delivering results for programs with high complexity and dependencies, driving accountability for geographically distributed teams.• Portfolio Ops Management for implementing key strategic and operational excellence initiatives such as Metrics based management, Process tailoring, providing structured visibility into programs for executive leadership.• Account and Practice Operation Management experience – spanning across BD Development, Staffing, Budgeting & Forecasting, Invoicing, Escalations, Resolution & Project Delivery