Nayanmoni Das Email & Phone Number

India

Ahmedabad, Gujarat, India

Head Office - Chennai

NBFC Partnership distribution

Guwahati Area, India

Sales and distribution

Guwahati Area, India

Customer Retention and Service across all Retail and Banca Channels were the key responsibility areas.- To ensure all Customer & Partner Loyalty Programs are implemented effectively- Cross Sell to increase Health Insurance penetration- Drive partners and provide the required support such as tele-calling, feet on street etc. to better retention- Training & Development of the Renewal team- Manage CRM systems for the region

Ahmedabad, Gujarat, India

- Planning, content design and training delivery across all channels for states of Gujarat, Rajasthan & MP- Product, Processes and Skill development trainings for internal employees, Banca and Agency partners- Design and conduct e-learning training courses- Conduct induction training for new joinees and assist in their OJT- Accompany sales team on major client visits- Regular interactions with vertical heads and plan training interventions

Ho Mumbai

Training and coaching through out employee lifecycle that included Induction, Product, Process, Systems and Cross functional training. Also did vendor management wherein certified vendor trainers post TTT and took final stage interviews for the center executives. Successfully handled 2 critical transitions. Also constructed and managed the customer service dept. intranet along with several other employee effectiveness enhancement initiatives that resulted in high productivity.

Mumbai Headquarters

Induction, Product, Process and Operating Systems training, OJT, Quality Analysis, Content and SOP Development.Joined as a Customer Service Executive for a US client. Took inbound calls. Later took an IJP for the Query Resolution Unit (Back end). Got promoted to a Process Trainer

Mumbai Headquarters

Handled query resolution unit - email and chat process.

Mumbai Headquarters

Handled inbound customer calls for a US Credit Card client. Supervised OJT for new joinees and submited performance report to the quality and training team.