Nayan Kabra Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

o I serve as Production Support Manager L2 Support for Trade and Financeproducts at Citibank.o We as a team co-ordinate releases, certificate upgrades, vulnerability fixes for theapplication in Production.o We drive various user and system issues by carrying out analysis and providing resolutions by getting approvals from necessary stakeholders.o We drive major incidents calls during outage.o We perform checkouts post release, participate in COB(continuity of Businesstests), perform sanity checks, etc.o We prepare Autosys job JIL and corresponding scripts for scheduling tasks.o I have developed and coordinated to setup new processes across line ofapplications to achieve greater production stability.o I have helped setup ITRS geneos for monitoring of applications and createddashboards to give better view of entire application architecture.o I have also automated few of the daily tasks using vba macros, Autosys job, etc.o I prepare and present FTE report and utilisation report to management.o Recently, we have onboarded few projects, hosted on cloud platform, that hasgiven me some insight on PaaS model in AWS using Openshift ECS Docker -Container technology, Kubernetes for orchestration, etc.

Pune Area, India

o I had served as L2 Support Analyst for Cash Management Unit at Deutsche Bank.o We as team of 6 supported various branch facing applications for Cheques Processing Systems, Bulk Payments, Core banking and Electronic payments Applications. o We performed Root cause analysis of issue and reverted on the user incidents. For code/application related persistent issues we raised a PR’s to get a permanent fixes for such problems.o We supported during application changes/releases by performing sanity checks, doing IT validations, getting user signoffs and providing appropriate logs.o We played a major role in BCM and DR testing and help identifying, resolving infrastructural issues.o I looked after documentation, access requirements of the team.o I am also supporting on-boarding of L1 team for these Cash towers.

Pune Area, India

o I served as L2 Support Analyst for Barclays Africa Retail Banking Unit.o We supported various Customer facing channels like BIR –Barclays Internet Retail, SHM – Strategic HelloMoney which is USSD code based channel, BMB – Barclays Mobile Banking app and Branch user channels like BOC, IBOC, Middleware – BEM, BPM for application related activities, BNE – for customer notifications, etc. o We monitored applications and their server/JVMs through various tools like Bladelogic, Wily, ganglia, Tivoli, Putty, Databases, etc.o We supported during application changes/releases by performing sanity checks and providing logs.o We also worked on identifying and resolving infrastructural issues.o We shared new requirements with application Business Analysts and other dependent teams.o We participated actively in Major incident calls and driven it to resolution with the help of service-management.

Pune

Project 1:o Served as production support analyst wherein we supported about 240 wealth related applications. o Worked on change/release management, incident management, autosys batch monitoring and tracing its logs in case of failures.o Performed application health checks for ensuring smooth functioning of all the applications.o Worked on providing Technical support in both voice and non-voice formats to the customers.o I also served as documentation manager for this project, wherein I was responsible for taking requirements from clients for on-boarding/off-boarding of tasks to the project, documenting steps for various checks/tasks for support analysts to follow, estimating time/effort for new on-boarding, preparing confluence pages for the same, defining SLA for tasks to be performed and issues to be escalated.o I was also responsible for providing post release Knowledge Transfer sessions to application support teams. o Automated some of critical day-to-day activities to enhance team efficiency using UNIX and VBA macros.o Also played a key role in project transition to other vendor which involved knowledge transfer sessions, handling their access requirements, infrastructure setup, setting up project KPI's, attending transition calls and tracking overall transition activity.Project 2: o I worked as L2 Technical Support Engineer for agile based automation project.o I worked as Change Coordinator for a project, wherein I look after scheduling changes, managing end-to-end change life cycle, drafting of requirements for the change/upgrade by interacting with clients, liaising between various stakeholders, addressing common concerns between various cross-functional teams involved, raising change, seeking approvals, assisting teams in performing tasks during change and providing post release KT sessions to application support teams.

Master Of Technology - Mtech, Computer Software Engineering, First Class

I have completed my Masters from BITS Pilani, via WILP program.

B.E, Computer Engineering, First Class With Distinction

Activities and Societies: Robotics Research Team. Juvinellia Magazine Committee. C-Log Newsletter Committee.Bachelor of Computer.