I manage Enterprise BoB with about 50 accounts. My job is to keep these accounts healthy, helping them on the onboarding phase, retention, expansion (along with the Account Manager), and renewal (along with the Renewals Manager). Along with the executive, we discuss weekly about the top accounts in order to identify any blockers ans strategies of adoption and retention of these customers.

° Guide customers through the onboarding process to ensure strong adoption of the Ion platform° Manage and retain a book of about 50, mid-market to enterprise SaaS accounts° Provide strategic interactive content guidance for customers’ brand awareness, consideration, and lead generation initiatives ° Oversee, manage, and deliver customers’ contracted interactive experiences° Collaborate with Technical Support, Professional Services, Onboarding, and Product teams to deliver an… Show more ° Guide customers through the onboarding process to ensure strong adoption of the Ion platform° Manage and retain a book of about 50, mid-market to enterprise SaaS accounts° Provide strategic interactive content guidance for customers’ brand awareness, consideration, and lead generation initiatives ° Oversee, manage, and deliver customers’ contracted interactive experiences° Collaborate with Technical Support, Professional Services, Onboarding, and Product teams to deliver an efficient and effective customer experience° Measure, track, and present the performance of partners’ platforms and creatives° Be a resource and mentor to colleagues who recently joined the team° Participate in developing a new methodology for client onboarding and creative services process, enabling Rock to better service SaaS accounts during periods of rapid expansion Show less

- Customer Onboarding Specialist Key AccountsTrusted consultant and content marketing specialist, prescribing best practices along with relevant cases, examples and expected results;- Management of internal and external stakeholders;- Assess customer needs and make strategic recommendations for broader adoption of products and services;- Recommendations on how to improve content marketing results and relate case studies to the client;- Create training and conduct live and… Show more - Customer Onboarding Specialist Key AccountsTrusted consultant and content marketing specialist, prescribing best practices along with relevant cases, examples and expected results;- Management of internal and external stakeholders;- Assess customer needs and make strategic recommendations for broader adoption of products and services;- Recommendations on how to improve content marketing results and relate case studies to the client;- Create training and conduct live and recorded training sessions for customers and other company employees on content strategy and interactive content topics;- Assess the skill level of a user or platform teams, providing a training plan and content suggestions in additional materials;- Manage the process of creating internal and external customer communications, emails, surveys, landing pages and workflows;- Consistently deliver, internally and to customers, what they committed to and when they committed to delivering;- Identify process gaps and suggest improvements;- Involvement with other teams (training, services, support and customer success) in joint initiatives;- Quickly identify hidden problems during onboarding that can cause delays;- Identify upselling and expansion opportunities. Show less

- Support to the Customer Success Executive in operational and strategic activities;- Follow-up with the internal team to ensure on-time deliveries;- Analysis of important metrics for portfolio projects;- Preparation of monthly and quarterly reports for each project.

- Editor: Creating content about different topics, according to the client request and optimizing. - Translator: I perform translations from Portuguese-English and from English-Portuguese. - Ebooks Design- Audio Transcriptions (and translations) in Portuguese and English. - Voiceover in Portuguese and English

I worked in several areas of the Hostel:- Creation of logo, branding, marketing and social media.- Guest reception, check in and check out, customer support in telephone, whatsapp and chat services.- Configuration of hotel management software, profiling in major OTA's (Online Travel Agencies).- Support in management and administration.- Cleanliness of common spaces and rooms.

- Product development (writing, proofreading, layout, printable file)- Development of media files for social networks, institutional videos, free downloadable materials, etc.- Support in management and administration.

Article creation about tourism in Paris, France. Creation of guides and tips about the best routes in the city and also in Europe.

Articles production for the feminine public about different themes. Articles creation, video interviews, photos. Experience in the Wordpress platform.

- TV presentations, production and monitoring of the Fuzarka program, produced by Newton Paiva and shown on TV Band on Saturday mornings. - Production, interviews and reports for the Fuzarka TV program on various topics; studio interview (uncut). - Representation of the program in Expocom Sudeste 2010, in which we won in the category Television Program (set / series). - Interviews in English with foreigners. - Monitoring: supervision of the work of other trainees to meet the… Show more - TV presentations, production and monitoring of the Fuzarka program, produced by Newton Paiva and shown on TV Band on Saturday mornings. - Production, interviews and reports for the Fuzarka TV program on various topics; studio interview (uncut). - Representation of the program in Expocom Sudeste 2010, in which we won in the category Television Program (set / series). - Interviews in English with foreigners. - Monitoring: supervision of the work of other trainees to meet the work pace and deadline. Show less

Production and reporting for information. Interviews, writing and photography.