Customer Success Manager, Business Analyst, Project Manager- Initiated and navigated the startup journey, evolving from a 4-member team to a streamlined core of 3 during the critical client launch phase.- Undertook diverse roles, encompassing Customer Success Management, Business Analysis, and Project Management.- Active participation in the complete software development life cycle, including product design, requirement gathering, and testing phases.- Led the establishment of streamlined processes, team building, and workflow design for service interactions, defining planning logic and conversation strategies.- Developed an AI software automating dealership appointment setting, employing an outbound approach to engage and nurture customers effectively.- Spearheaded customer success efforts, expanding dealership partnerships from an initial 5 to over 50, resulting in a remarkable revenue increase of over 1500%.Key Achievements:- Played a critical role in the evolution of the startup team, ensuring seamless operations during the transition to the client launch phase.- Demonstrated adaptability by successfully navigating diverse roles, showcasing a holistic understanding of the business and technical aspects.- Innovated and implemented streamlined processes, optimizing team efficiency and overall project success.- Developed and executed strategic plans for AI-driven customer engagement, significantly improving appointment booking rates.- Led the successful expansion of dealership partnerships, resulting in a substantial revenue increase and solidifying the organization's market position.