Information Technology Associate
Current- Facilitate and support hardware and software deployment to end users (including the installation, configuration, and testing of more complex firm hardware).- Facilitate and support the provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.- Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end-user incidents.- Resolve… Show more - Facilitate and support hardware and software deployment to end users (including the installation, configuration, and testing of more complex firm hardware).- Facilitate and support the provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.- Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end-user incidents.- Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies.- Under minimal supervision, provide after-hours service for escalated issues and tasks from the Service Desk or supervisor.- Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and following firm policy and EY Technology process.- Assist with off-site technology support for firm sponsored functions/meetings. Show less