Nayeli Cabral Email and Phone Number

DUTIES:• Handling outbound and inbound calls from external and internal clients, members & physicians.• Handling incoming requests by phone and managing their inquiries or requests.• Providing information on complaints regarding specific products as well as services.• Completing call reports and logs, and researching billing issues.• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external calls.• Researching misapplied computer coding.• Resolving customer support related issues and providing client with proper solution, via the troubleshooting techniques & reources.• Obtaining and evaluating all relevant data to handle complaints and inquiries.• Performing customer verifications, processing scripts, applications and requests.

-Duties:•Receive and count working cash at beginning of shift•Identify customers, validate and cash checks•Accept cash and checks for deposit and check accuracy of deposit slip•Process cash withdrawals•Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency• Receive and verify loan payments, mortgage payments and utility bill payments•Record all transactions promptly, accurately and in compliance with bank procedures•Balance currency, cash and checks in cash drawer at end of each shift•Answer inquiries regarding checking and savings accounts and other bank related products•Attempt to resolve issues and problems with customer's accounts•Initiate and open new accounts•Identify referral opportunities and make relevant referrals•Ensure compliance with all internal controls and established policies and provide excellent customer service.

-Duties:• Scheduling appointments for patients and doctors' offices,• Insurance verification,• Patient registration/data entry,• Scheduling surgical procedures and testing• Providing excellent customer service• Patient assistance• Translator for patients with a language barrier• Answering heavy call volume.

-Duties:•Attracting potential customers by answering product and service questions; suggesting information about other products and services.•Opening customer accounts by recording account information.•Maintained customer records by updating account information.•Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution all while providing excellent customer service.