Nayeli Ruiz Email and Phone Number

• Acts as first impression and contact point for customers calling and emailing in to place orders and troubleshoot order management issues for the organizations largest customers• Handles and resolves customer inquiries and complaints, investigating and correcting errors following service center processes and procedures• Assists with customers as needed to meet company SLA’s• Creates and maintains a high quality work environment by example to ensure team members are motivated to perform at their highest level• TrueBlue Customer Service Certified

• Responsible for ensuring that invoices were accurately billed and paid to employees prior to receiving customer payments• Pulling, preparing and interpreting billed hours reports and remittance reports utilizing multiple systems for the preparation of posting.• Accurately posting payments to large customer accounts and reconciling daily lockbox batches, aging and suspense.

• Analyzing and displaying new product lines on multiple number of stores throughout the airport on a daily basis and working effectively to meet each store's individual needs.• Fully responsible for the arrangement and management of specific areas of the store to keep proper visual presentation and maintenance for customers.• Creating accurate new orders on the current stock for the next day shipment arrival of products.