Nayeong Kwon Email & Phone Number

Seoul, Kr

대한민국 서울

General Store Manager at CASETiFY Flagship Dosan• Training for sales tactics, people management, organizational behavior and leadership.• Creating and implementing staff deployment strategies for multiple floor store• Oversee the operation of an entire business of the store• Supervise other manager team (Store managers, Assistant Store Managers)• Making hiring decisions

대한민국 서울

Responsible for coaching and managing performance - Lead, develop, and drive performance of store team- Recognize success, provide feedback, and coach and train performance- Create and implement a seamless and consistent customer journey- Collaborate within cross-functional team with a high level of integrity.

대한민국

Store Manager 점장- Analyzing data and leveraging observations in store to inform decision making that improves both the customer and overall store performance- Working with store leadership team to use forecasting and scheduling tools to manage labour within the required budgets as well as recruitment of world class and diverse talent that meets the store needs- Cascading and rolling out of new initiatives to enable operational excellence and drive business results- Supporting the growth of store partners through performance and development, coaching and developing store team and building positive relationships to understand partner challenges, needs and aspirations- Setting challenging and realistic goals to drive engagement and improve partner performanceClassroom Facilitator at Starbucks academy 스타벅스 아카데미 사내강사- Trained new hires regarding Starbucks mission statement, values, Point of Sales knowledge, service guidance- Excellent presentation skills to huge group of peopleBarista Trainer 신입 바리스타 OJT 트레이닝(바리스타 트레이너)자격-Responsible for every On-the-job training-Facilitated multiple onboarding session as 'First impression' on premise-Excellent coaching and mentoring 1:1Manager Trainer 매니저 트레이너 -Trained over 10 Assistant Store Manager to be a successful Store ManagerStarbucks global coffee master 스타벅스 글로벌 커피매스터

- Executing store operations during scheduled shifts, including organizing opening and closing duties, upholding Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift- Supporting the growth of partners through performance and development, coaching and developing team and building positive relationships to understand partner challenges, needs and aspirations- Setting challenging and realistic goals to drive engagement and improve partner performance

대한민국

- Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products

대한민국

- Being an experts in handcrafting perfect beverages- Personally connect and create moments with every customers to create a welcoming store environment.

독문학사, 독어독문학과

Activities and Societies: 연극학회 ETWAS

경영학사, 경영학과