Chris Naylor Email & Phone Number

England, United Kingdom

Southend-On-Sea, England, United Kingdom

Providing data, operational and technical analysis on a data migration program of work, responsibilities including:• Client, internal business areas and supplier requirement elicitation face to face and virtually• Operational and technical process designs established within workshops and drawn in Visio• Documenting and leading data transformation sessions from source to development• Bug communication, tracking and validation throughout system, user and client testing

London, England, United Kingdom

Working within the Digital and Technology Team as an Agile Project Manager implementing an Enquiry Management System for internal stakeholders, responsibilities included:• Leading discovery, developmental sprints, testing, training, and deployment phases• Leading a multidisciplinary team through MVP design to deployment• Project communication, documentation, and scrum facilitation• Relationship management of external development partners• Discovery and build of PowerApps and Dynamics solutions

Southend On Sea, United Kingdom

Leading a digital transformation programme within Mid and South Essex Hospital Trust, optimising and standardising digital pathways across three sites and multiple clinical departments. Achievements and responsibilities included:• Programme and project managing a national first development of a full digital pathway product from inception to business case approval, taking a vision presented by the National Clinical Lead to designing a feasible and sustainable product for the NHS• Elicitation of requirements and product reviews of healthcare platforms whilst facilitating partnership agreements and supplier to supplier digital integrations• Analysis and implementation of an instant messaging app across all admin and clinical teams• Completion of current state clinical pathway reviews and produced future state digital pathway proposals for multiple departments via team shadowing and workshops• Implementation of three digital remote monitoring platforms from product analysis, stakeholder approval and business case generation to development of implementation plans and delivery• Analysed multiple products to build a case for approval on a PMO Tool to evolve from Excel across the trust, executing team training sessions to all Change and Improvement members and providing user access• Building relationships with key stakeholders on behalf of the Change and Strategy teams with internal and external departments, presenting at Local, Regional and National events• Line managing staff whilst regularly coaching and mentoring colleagues

Southend On Sea, United Kingdom

Leading digital projects through to deployment within a Change Management Team, responsibilities included:• Driving design and delivery of front-end websites, customer portals and aggregator site integration for major UK supermarket brands and insurers• Implementing projects following waterfall methodologies to deliver successful outcomes for data migrations, software integrations, front and back-end builds and process improvements• Design and implementation of a continuous improvement process for digital products using agile methodology

Southend On Sea, United Kingdom

From providing support to managing all insurance products and associated websites within a six-month period, responsibilities included:• Managing 16 insurance products across 8 brands, including customer relationships and documentation builds• Elicitation of customer and user requirements for presentation to project and development teams• Design and undertaking comprehensive user acceptance testing strategies• Design and development of website and product specifications for new builds and improvements

Southend On Sea, United Kingdom

* Successful relationship management* Admin support for insurance brokers* Represented company on several prospecting employee evenings* Deputy to line manager

London, United Kingdom

* Triage service on business requirements* Initiating sales within commercial energy, insurance, telecommunications and merchant accounts* 60% conversion rate

Southend On Sea, United Kingdom

* Business development for a start up* Face to face and telephone interactions with cold leads

Southend On Sea, United Kingdom

* Admin support for insurance brokers* Prospecting Executive position on a 3-month pilot

Basildon

* Negotiation and contract agreement of merchant accounts with start up businesses* Successfully secured a new business account and managed the relationship to a multi site deal

Southend On Sea, United Kingdom

* Inbound travel insurance sales agent * 55% conversion rate* Successful sales during volcanic ash cloud

Southend On Sea, United Kingdom

* Data entry of commercial card applications* High performer