· Sole Reservationist of 3 venue restaurant group.· Liaison between the front of house, management, and back of house operations; assistant to the Maître d’· Manage and select daily content for 3 Social Media accounts for each individual venue· Menu creation and revise and formatting physical menu for each venue· General restaurant office tasks such as receiving beverage orders, answer emails, manage call volume, order supplies and other miscellaneous tasks

· Book and manage all Large Party Reservations and Events· Control booking capacity and availability on Sevenrooms booking system to maximize and regulate restaurant volume and pacing · Oversee and manage all incoming reservations and Coordinate Events· Plot and arrange reservation book for the service· Create detailed reservations reports for all VIPs, allergies/dietary restrictions, seating requests, private or large reservation tables, return guests and people of note the service.· Answer all incoming guest inquiries via Email and Phone.

· Book reservations for seatings at 3 of the reservable restaurants in the group via Resy· Manage turn times and provide knowledge of dining room, policies and mark allergy warnings for guests · Create a daily reservations and VIP guest report· Monitor reservations emails for special requests, reservation inquiries, emails from managers/owners/PX guests

· Organize guest reservations and extended walk-in wait-list on Reserve Reservations System. Greet guests and escort them to their assigned table.

· Organize guest reservations and extended walk-in wait-list on Resy and Sevenrooms Reservations Systems· Create detailed reservations report for all VIPs, allergies/dietary restrictions, seating requests, private or larger reservation tables, return guests and people of note the service.· Greet guests and and direct host team to usher them to their assigned table.· Answer all incoming phone calls and guest inquiries.· Manage Hosts and assignments their tasks such as communicating information with the floor staff, managers and the kitchen

Manage and organize guest reservations and extended walk-in wait-list on Opentable/Reserve Reservations Systems. Orchestrate the seating for all incoming guests to maximize seating capacity. Usher guest them to their preassigned table. Resolve guest issues and conflict.

Mastery of Danny Meyer’s “Enlightened Hospitality” theories; required memorization of menu, names, preferences, and allergies of guests; and appropriate, competent verbiage with largely high profile guests. Office Tasks: entering guest comment cards, creating guest notes preparing prints and copies for servers and host podium

Answering questions about restaurants, and reserving, accommodations; addressing concerns regarding guest reservations and advising on procedures and policies related to the restaurant. Exhibit a positive, friendly & helpful attitude with customers and be sensitive totheir needs

Greet customer as they arrive and take customers' orders, assemble the orders and act as cashiers. Manage online order systems such as Seamless, Grubhub, Delivery.com and eat24. Plate ordered food or package food for take out orders.

Making fresh coffee, replenishing supplies and condiments, maintaining inventory and taking food and custom cake o orders. Maintain cleanliness in food service areas and throughout the food establishment. Notifying kitchen staff of any cake orders that need to be edited, priced or made