Position Overview: The Director of Client Relations & Training Development is responsible for leading the client relations team and overseeing the development and implementation of training programs that enhance client engagement and satisfaction. This role combines strategic leadership with hands-on management to ensure our clients receive exceptional service and support.Key Responsibilities:Client Relations Management:Develop and maintain strong relationships with key clients to understand their needs and expectations.Act as a primary point of contact for client inquiries, concerns, and feedback.Monitor client satisfaction and identify opportunities for improvement.Training Development:Design, implement, and evaluate training programs for internal teams focused on client interaction and support.Collaborate with subject matter experts to ensure training content is relevant and effective.Facilitate workshops and training sessions to enhance client service skills across the organization.Strategic Planning:Develop and execute a strategic plan for client relations and training initiatives.Analyze client data and feedback to inform strategies and improve service delivery.Stay updated on industry trends and best practices to continuously improve training programs.Team Leadership:Lead and mentor a team of client relations professionals and trainers, fostering a culture of excellence and accountability.Set performance goals and conduct regular evaluations to ensure team members meet objectives.Collaboration:Work closely with sales, marketing, and product development teams to align client relations and training efforts with overall business goals.Serve as a liaison between clients and internal teams to facilitate effective communication and problem-solving.

Responsible for the creation (design), administration, and implementation of programs that will enhance employee performance. These training programs must be aligned with the organization's values and needs. Duties and Responsibilities• Conducting interviews, assessments, and consultation of employees and managers.• Assess training needs and effects at individual and organization.• Teach, guide, facilitate and monitor members of the organization.• Designing courses, orientation manuals, and training programs.• Gather data and other relevant information that assist the selection process of training programs. • Implement new instructional techniques to improve the behavior, attitudes, performance, and job satisfaction of employees. • Perform monitoring of budget, equipment, and enrollment of employees.

Provide guidance and counsel the students through the Admissions process and facilitate the collection of all required Admissions documents relevant to the first term start. Conduct interviews and evaluate each prospective student based on his/her needs, desires, interests, qualifications, motivations, and commitments. Convey accurate independently verifiable information in the proper context to enable applicants to make well-informed decisions to attend Provide accurate and timely information regarding academic programs, application and enrollment procedures and requirements as well as any Admissions related information to the student.