Nazanin (Naz) F. Email and Phone Number

• System Administrator for OptimizeHIT eLearning Platform. • Responsible for custom development of eLearning content, including more than 66 clinical and non-clinical workflow modules• Key subject matter expert in planning of eLearning platform roll out across to all Heritage Medical Groups and Shared Services Staff, including pilot program.• Lead educator across the organization, training and mentoring internal department trainers on software, and providing site administrator training to dozens of Heritage employees.• Providing Instructor-led Training, go-live support and implementation of electronic medical records for new and on-boarding Physicians and staff• Facilitation of trainings for 5 Health Ministries, employing over 600 Physicians and ancillary staff.• Liaise with medical staff and internal Heritage shared services departments to address any training/education needs. Escalate customer concerns and issues as appropriate.• Perform weekly education/customer service rounds at 5 Ministries and over 65 Heritage medical sites assisting with EHR system functionality and troubleshooting workflow/process challenges.• Build electronic templates to assist Physicians with documentation required for Meaningful Use• Manage creation of training and documentation in preparation for the ICD-10 adoption for 8 Health Ministries• Demonstrate competence in communication and interpersonal relations with over 1500 clinical staff• Create Visio Workflows and develop standardized workflows for one-boarding Physicians and clinical practices. Conduct Gemba walks in clinical offices and develop workflows to optimize efficiency • Involvement in the drive to promote Triple Aim- A way to simultaneously improve the health of the population, enhancing the experience and outcomes of the patient, and reducing per capita cost of care for the benefit of communities.

• Demonstrating knowledge and skills necessary to provide care appropriate to the needs of the patients • Transcribed, transmitted and coordinated physician’s orders to appropriate areas• Increased efficiency of chart creation by 40%. As a result, decreased patient wait-times• Maintained patient’s charts, scheduled patient’s activities, tests and follow-ups• Assumed responsibility for scheduling 32 staff to meet the needs of the unit

Health Science 7th grade Teacher. Substitute teacher for other subjects.

• Managed and offered exemplary customer service to 5 different international vendors on a daily basis• Regulated distribution in territory and conducted training of new employees• Accounting responsibilities, including depositing company checks, creating/ distributing invoices • Operated Computer Programs and Systems to create charts, letters, forms, etc.