Nazdeep Kaur Email and Phone Number

• Politely managing incoming calls from our clients’ by following an established call process flow, asking the required questions to determine the cause of the problem/the postal authorization issues• Delivering front-line customer service and research of readily available resources for client identification and services• Providing, updating and registering new or existing client records and assisting in ordering Canada Post/Philatelic products and services using Microsoft Excel and… Show more • Politely managing incoming calls from our clients’ by following an established call process flow, asking the required questions to determine the cause of the problem/the postal authorization issues• Delivering front-line customer service and research of readily available resources for client identification and services• Providing, updating and registering new or existing client records and assisting in ordering Canada Post/Philatelic products and services using Microsoft Excel and Word• Adheres to the Canada Post Corporation's customer service model (SERVE).• Reviewing ongoing investigations and Tracking mail/parcels for sending or delivery on customer’s request • Promoting and educating customers on offers and promotions, new products in the market, and the value of the service, upsell and propose postal services• Aiming for first call resolution and answer customer’s queries by walking them through our clients’ system –explaining the process to the client and providing turn-around time • Ability to achieve remarkable success in written communication by capturing customers concerns, data entry and the solutions that were offered• Initiate complex investigations and create requests, if customer’s queries cannot be addressed on the call, and determine its level of priority• Ensure that confidential information is not requested or disclosed without the customer's consent and maintain the privacy of customer • Receiving requests and uploading them into the system so that reimbursements and investigations can proceed efficiently Show less

• Responsibilities include inspecting access points, restraining trespassers, and responding to alarms and emergencies• Demonstrate excellent attention to details like CCTV Surveillance, Building Patrols, Fire watch, Robbery prevention• Helps ensure that the department complies with all health and safety regulations, store rules and procedures, and loss prevention policies and procedures.• Promptly and empathetically handled customer concerns and complaints• Demonstrated ability… Show more • Responsibilities include inspecting access points, restraining trespassers, and responding to alarms and emergencies• Demonstrate excellent attention to details like CCTV Surveillance, Building Patrols, Fire watch, Robbery prevention• Helps ensure that the department complies with all health and safety regulations, store rules and procedures, and loss prevention policies and procedures.• Promptly and empathetically handled customer concerns and complaints• Demonstrated ability to work individually while still contributing effectively to a team. • Plan and manage organizational tasks using resources to achieve the intent• Being socially responsible and contribute to the community by performing general office duties• Fire safety (prevention and protection)• Educating students and professors with relevant information and accompanying them• Participating in regular training and quizzes for personal development objectives Show less

• Treated customers with enthusiasm and courtesy in fast paced work setup• Using cash registers to manage consumer transactions and keeping track of transactions and report any irregularities with the system/software• Maintains a clean and well-organized service area and portrays a professional image to the public in accordance with the Uniform Policy and Dress Code Guidelines i.e., clean appearance, approved uniform, name badge• Interacted with clients in tense and difficult… Show more • Treated customers with enthusiasm and courtesy in fast paced work setup• Using cash registers to manage consumer transactions and keeping track of transactions and report any irregularities with the system/software• Maintains a clean and well-organized service area and portrays a professional image to the public in accordance with the Uniform Policy and Dress Code Guidelines i.e., clean appearance, approved uniform, name badge• Interacted with clients in tense and difficult situations and excelled in conflict resolution• Collaborated with consumers to enhance their experience, which included making informed product recommendations• Worked with clients to grow and manage the company's brand, as well as to increase customer loyalty• Coordinated with coworkers and supervisors to set and achieve upselling sales targets Show less