Nazeema Ali Email & Phone Number

Selangor, Malaysia

Malaysia

Malaysia

• Responsible for in-market quality control, developing solutions to workflow delays andaligning processes between Creative Services, Customer and CX.
• Provide daily creative review on a large variety of projects, including general QA(checking style guide against asset, assuring it fits into overall campaign,spelling/grammar check, etc.), with other internal feedback.
• Resolve or escalate issues affecting on-time and accurate completion of projectdeliverables.
• Act as the primary and final approval step in proofing creative, copy, and other projectdeliverables before confirming with the Client Solutions Manager that they are readyfor delivery to the client.
• Review briefs before moving into production and ensure they fulfill all requirementsnecessary to warrant success (campaign input, ad copy, logos, font files, overlays,music files, brand guidelines)
• Support building brand intelligence of clients internally and ensure this remains up todate based on feedback throughout projects.

Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Monitors, evaluates and audits a sampling of inbound and outbound calls and other contact methods including chat, email and WhatsApp. - Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners).- Participates in calibration sessions/call listening sessions.

Cyberjaya, Selangor, Malaysia

- Encouraged good practices and discouraged bad ones.- Suggest improvements for the team & organization holistically.- Test & follow up on CS-reported bugs & ensure it is resolved as a high priority by the relevant team.- Priorities suggestions as discussed with the Project Management team on a weekly basis.- Discussions or meetings with individuals from.

- Conduct monthly quality checks on all agents' client interactions. - Understood the priority of the organization and evaluated call behaviors for regulatory compliance, cross-selling, and adherence to policy.- Listened to calls or r either recorded live or side-by-side while communicating feedback.- check and analyze client's feedback on customer support.

Selangor, Malaysia

- Conducting early investigations of trade dispute, possible fraudulentdocuments/activities or hacked accounts as a part of Know Your Customer (KYC)requirements and fraud risk precautions.- Conducting on-the-job training (also known as buddy program) for new hires in theteam.- Website testing to ensure that the features, trades, information or new release.

Cyberjaya

- Extensive knowledge of all supervised employee duties and roles- Handling incoming P1 (priority) incidents via the phone / e-mail promptly and effectively.- Diagnosing and resolving a wide range of technical issues over the phone.- Works directly with customers while supervising other staff- Escalating calls and issues where necessary to senior managers.

Selangor, Malaysia

- Supported Edexcel & Pearson UK- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.- Identified key technology defects to streamline problem resolution.- Configured hardware, devices and software to set up work stations for employees remotely.Support as much as 30 systems that are used by.

Selangor, Malaysia

- Analyzed sales and marketing data for improved strategies.- Setting up new marking strategies.- Managed sales promotions and marketing strategies on major social media sites.- Carry out calls in order to create interest in products and services, generate new business leads and arrange meetings.- Managing customer relationships. - Logging and progressing.

Selangor, Malaysia

- Providing telephone and remote support- Responsibility for company IT security and software updates- Forecasting any needed technical improvements on software and hardware- Diagnosing and resolving a wide range of technical issues over the phone.- Take ownership of a call and seeing it through to closure.- Escalating calls and issues where necessary to.

Seremban, Malaysia

* Registering potential buyers and their requirements.* Welcoming all clients in a professional friendly, positive and enthusiastic manner.* Matching clients to suitable properties.* Liaising with vendors and buyers.* Arranging and attending viewings.* Conducting in-depth reviews of clients’ financial circumstances. * Promoting the agencies mortgage and.

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: International Society Event ManagerOrganized International Students Night for 3 years.

Associate'S Degree, Business Information System

Final Year Project Title: System Analysis And Design. Created a Hotel Reservation Database and a simple Website for the hotel. Supervisor.