Nazeem Abdalrhman - Mba, Pmp, Cbap, P3O [P], Prince 2 [P], Psm, Itil, Mct, Mcse, Mcsm Email and Phone Number

Lead the IT department at Sadr Logistics Services, responsible for overseeing all aspects of technologyinfrastructure, systems, and processes.Successfully implemented an efficient IT strategy, reducing downtime and enhancing operationalperformance.Developed and executed IT policies, ensuring a secure computing environment.Spearheaded ERP system reimplementation, integrating CRM modules, and the experlogix Add-on for Salesand costing departments.Led the implementation of a 3PL Module for logistics, improving supply chain visibility.Successfully implemented HR and payroll Module for accurate human resources management.Implemented ISO 27001 and IT management system for enhanced cybersecurity and governance.Played a key role in obtaining quality Mark certificate from the Saudi Standards, Metrology and QualityOrganization (SASO).Played a key role in restructuring company infrastructure for scalability and optimal performance.Implemented advanced cybersecurity measures, significantly reducing security threats.Managed IT budget effectively, optimizing resource allocation for cost-effective solutions.Collaborated with cross-functional teams to implement technology solutions supporting organizational goals.Conducted regular staff training for IT skill enhancement and smooth technology transitions.Established and maintained relationships with key technology vendors for high-quality and cost-effectivesolutions.

Conduct thorough business analysis and document requirements.Design tailored Microsoft Dynamics solutions to address identified gaps.Develop and gain stakeholder approval for project scope.Consolidate and validate deliverable size and effort estimation.Plan quality assurance and control activities throughout the software development lifecycle.Identify and document task dependencies, ensuring proper sequencing.Staff the project with suitable resources, securing commitment from functional managers.Identify, analyze, and manage project risks effectively.Develop project schedules and milestones, initiating the project and baselining plans.Complete sub-plans for smooth project execution.Allocate resources and initiate project work.Provide day-to-day direction and management of project activities.Act as the central point of contact for sponsors, business, and project team members.Apply project processes and standards for quality assurance.Coordinate project team activities, resolving conflicts and issues.Lead and motivate project team members.

Led and managed Microsoft Dynamics projects, ensuring timely and budget-compliant delivery.Engaged in presales activities, collaborating with clients to understand needs.Functioned as a key consultant, proposing solutions aligned with client requirements.Conducted thorough business analysis to comprehend organizational processes, challenges, andobjectives.Identified gaps in existing systems and formulated comprehensive solutions during the Mappingand design phase.Worked closely with stakeholders, gathering information and providing strategic insights forbusiness optimization.Undertook installation and configuration of Microsoft Dynamics systems, ensuring seamlessintegration with clients' infrastructure.

I served as a computer instructor, initially on a full-time basis and later transitioning to part-time from May 2009. My primary responsibilities included teaching Microsoft Dynamics (Great Plains and Axapta), Microsoft Office (all versions) & VBA, and Microsoft Project. Additionally, I conducted instructor interviews, participated in the BBSA program, monitored its projects, and contributed to the University Education Development Project and Pre-university Education Development Project. Furthermore, I served as a lecturer in the Faculty of Computers and Information at Ain Shams University, Cairo University, and Helwan University.

Led Dynamics AX technical team for timely high-quality documentation and support.Analyzed and documented business processes for Microsoft Dynamics ERP implementation.Identified and addressed gaps, designed solutions during Mapping & Design phase.Conducted system pilots, provided key user training, and offered post-implementation support.Managed installation, configuration, and data import for Microsoft Dynamics ERP, used CRM for customer issue resolution.

I played a vital role in the Egyptian Tax Authority project, collaborating with Raya Company and Bull SAS to automate the entire system through the Integrated Tax Management System Project (e-ris). Responsibilities included gap analysis, application modification, addressing customer requirements, providing support, troubleshooting, testing updates, and preparing user manuals. I also played a key role in teaching the new ERP application for the Egyptian Taxation Authority.

I served as a Technical Support specialist. My responsibilities included diagnosing and repairing computer systems and hardware components, addressing customer technical concerns, and providing effective solutions with a focus on customer satisfaction.