Nazirul Islam Email and Phone Number
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SUMMARY OF QUALIFICATIONS:Over 30 years of professional experience in IT including technical support, business management, IT training and Database Administration. Received a number of IBM Professional Achievement Awards for outstanding performance and technical excellence. More than 10 years of work experience as Oracle/SQL Server DBA providing database administration, maintenance, troubleshooting, disaster recovery and tuning support to more than 50 corporate clients in North America. Database support to Application and QA teams for database architecture, schema, database objects, permissions, database optimization and scripting; client facing Help Desk support on Application and systems and on Oracle (9i/10g/11g) /SQL Server (2005/2008/2012/2014) databases. Skilled in ERwin Data modeling tool. Oracle Certified Professional (OCP-DBA).PROFESSIONAL SUMMARY • Strong customer facing skills to interact with diverse groups towards fixing IT issues• Proven ability to investigate, troubleshoot, document and resolve systems or applications problems• Excels at mentoring and guiding junior team members to fix customers’ technical issues• Strong attention to detail while keeping the big picture in perspective• Well-grounded client facing Help Desk support on Applications/systems and on Oracle/SQL Server/DB2 databases• Effective communication skills and ability to maintain strong relations with clients, users, developers and operations SKILLS SUMMARY• Oracle / SQL Server Database Administration• 2nd Level Help Desk support on applications and databases• Data Security, Backup & Recovery• Standby/Failover Administration • Oracle 10g/11g/12C• SQL Server 2008/2012/2016/2017/2019• SQL, PL/SQL, Erwin Data Modelling• Windows Servers, Unix/AIXTools: RMAN, ORACLE Enterprise Manager, ORACLE SQL Developer, SQL*PLUS, SQL*LOADER, SQL, PL/SQL, Statspack, SQL Server Management Studio, T/SQL, SQL Server Migration Assistant (SSMA), SSRS/SSIS, ERwinEnvironments: WINDOWS Server 2003/2008/2012/2016/2019, WINDOWS NT, AIX, LinuxSpecialties: Certifications and AwardsORACLE CERTIFIED PROFESSIONAL DATABASE ADMINISTRATOR (OCP-DBA) IBM Professional Achievement Award IBM Marketing Excellence Award IBM Winners’ Circle Award
Robocom Systems International
View- Website:
- robocom.com
- Employees:
- 33
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Customer Care Specialist And DbaRobocom Systems International 2019 - PresentToronto, Canada Area• Strengthen customer satisfaction and reduce Help Desk team’s workload though rapid, effective troubleshooting of database related and application specific issues for over 50 sites of Robocom WMS customers• Act as 2nd level support to assist Help Desk team members rapidly fix customer issues on databases and applications• Troubleshoot and fix Oracle and SQL Server database issues for over 100 internal and customer databases • Perform DBA activities including database creation, schema upgrade, data loading, set up security and access, creating scripts and tasks for backups, monitoring and disaster recovery• Apply Service Packs including database changes for application modifications and fixes to internal and customer environments• Train new employees on Help Desk support of Robocom WMS and assist in troubleshooting of database and application issues• Create troubleshooting and resolution documents for customer support knowledge repository on databases and applications• Create informative and engaging presentation materials that facilitates Help Desk staff’s rapid understanding of new technical materials
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Team LeaderSure-Next Nov 2015 - Sep 2018Dhaka, Bangladesh• Spearheaded the drive to capture opportunities in power system simulation technology in Bangladesh national power grid• Led Sure-Next initiative to bring North American cyber security expertise and industry leading practices to Bangladesh and managed cyber security opportunities in the government, banking and industrial sector
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Database AdministratorRobocom Systems International Mar 2008 - Oct 2015Toronto, Canada Area• Create, administer, monitor and maintain Oracle/SQL Server/DB2 databases for internal and client sites• Created and maintained Hot Standby Databases in Oracle to aid disaster recovery under Oracle Data Guard at several client sites including a very large client having multiple locations• Performed failover to the standby server of application and Oracle databases at multiple client sites after crash of the primary servers • Successfully completed disaster recovery of SQL Server databases for clients after server crash• Conducted database migration from oracle databases to SQL Server databases using SQL Server Migration Assistant (SSMA)• Performed Capacity Planning: Reviewed and advised on HW/SW config prior to build/install• Built new version of schema and scripts using ERwin Data Modeling for application upgrade• Launched new versions of Robocom WMS software periodically for client sites working in the deployment team • Worked closely with the software deployment team during launch of new versions of Robocom WMS software: performed planning (research on HW platform upgrade paths, architecture review and determination), building (installation of DB software, set up databases, configuration), testing (set up test environment), deployment (set up production server, run the required scripts), support (RMAN backup, export, troubleshooting, monitoring, performance measurement and tuning of databases)
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Dba/ Data AnalystRel Toronto Jul 2005 - Feb 2008· In charge of managing databases for a Canadian Simulation equipment distributor· Create, maintain and troubleshoot in house oracle databases· Set up backup and export of databases · Perform database recovery as part of DR· Perform ETL to load weekly flat-file and spreadsheet data into databases
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Oracle Hrms Data AnalystMds Call Solutions, Inc. Jul 2004 - Jun 2005Working with the Human Resources project team for Oracle 11i implementation, performed the following activities:- · Analyze HR documents of business units including employee policy manuals and union contracts, to identify time categories , leaves and absences, and the business rules governing each elements · Interpret business rules and validate with Business Units prior to finalizing BR100 setup documents· Create and modify documents to support User Acceptance Testing of the Oracle system· Assist the team in creating Oracle Time & Labour (OTL) BR100 Setup documents· Assist in setup of OTL test environment; test OTL using test scripts; identify and report errors · Update TE40 test scripts after User Acceptance Testing are run· Transfer payroll/Human Resources data from Excel into the new Oracle system· Analyze and report data errors, inconsistencies, or absence of vital data elements -
Data AnalystRel Toronto Feb 2003 - Jun 2004• Create and maintain test databases in Oracle· Periodic backup and export of test databases· Periodic data loads into Oracle test databases from host using Excel · Documenting database access for all test instances, and establish backup and restore procedures for new databases· Configure and customize database parameters as required · Participate in the periodic disaster recovery exercise
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Database ConsultantCybernet Ltd Jan 2001 - Jan 2002Helped CyberNet team in implementing Cybernet's service database in Oracle. Tasks included selecting appropriate hardware / software, install Oracle, set up and configure databases and test environment, run the required scripts, set up scheduled RMAN backup and export, assist in troubleshooting, monitoring, performance measurement and tuning. presentations to clients, and develop pre-sales and post-sales product and technical materials
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Country ManagerIbm World Trade Corporation Jan 2000 - Apr 2001Dhaka, Bangladesh· Lead product advisor and technical liaison for IBM AS/400 and RS/6000 range of products and services· Technical adviser to IBM AS/400 and RS/6000 Business Partners on client projects · Escalation coordinator and C-SAT (customer satisfaction) focal point· Led product and services teams to achieve assigned business targets· Coordinated activities of IBM AS/400 and RS/6000 Business Partners . Conducted executive trainings for client management teams -
Business Partner Relationship ManagerIbm World Trade Corporation Feb 1994 - Dec 2000Dhaka, Bangladesh• Led IBM Channel business in Bangladesh through selection, appointment, training, stewardship and performance monitoring of IBM Business Partners• Assisted Business Partners to develop annual business plans and conducted quarterly monitoring sessions to review progress and come up with action plan for major setbacks• Coordinated ongoing product and marketing training for Business Partners to exploit newopportunities and emerging market segments• Guide Business Partners in managing their customers and lead efforts to successfully resolve customer satisfaction issues with IBM products and services
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Customer Service ManagerIbm World Trade Corporation Jan 1994 - Dec 1994Dhaka, Bangladesh• Plan, negotiate and develop HW/SW service delivery frameworks for client organizations• Lead Customer Service team in managing service delivery for IBM midrange systems and PC platforms• Implement projects and coordinate service engineers, contractors and client technical personnel to resolve crisis in demanding client situations
Nazirul Islam Skills
Nazirul Islam Education Details
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Mba. Institute Of Business Administration - Dhaka UniversityBusiness
Frequently Asked Questions about Nazirul Islam
What company does Nazirul Islam work for?
Nazirul Islam works for Robocom Systems International
What is Nazirul Islam's role at the current company?
Nazirul Islam's current role is Database Administrator & Customer Care.
What is Nazirul Islam's email address?
Nazirul Islam's email address is na****@****ers.com
What schools did Nazirul Islam attend?
Nazirul Islam attended Mba. Institute Of Business Administration - Dhaka University.
What skills is Nazirul Islam known for?
Nazirul Islam has skills like Disaster Recovery, Database Design, Performance Tuning, Integration, Microsoft Sql Server, Databases, Linux, Oracle, Sql, Pl/sql, Rman, Analysis.
Who are Nazirul Islam's colleagues?
Nazirul Islam's colleagues are Ping Han Tsai, Anand Singh, Ko-Jiang Liu, Fred Radcliffe, Allan Rodriguez, Kathy Lestishock, Jaspreet Kang.
Not the Nazirul Islam you were looking for?
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Nazirul Islam
Deputy Production Manager At Aci Ltd. (Pharmaceuticals)// Industrial Pharmacist// Operation, Production & People Management// Manufacturing Specialist// Iso & Gmp Auditor.Dhaka -
1yahoo.co.in -
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Muhammad Nazirul Islam
Chief Executive Officer (Bangladesh Operations) At Deinon Insurance Brokers LlcDhaka, Bangladesh
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