• Engaging in effective communication with instructors to ensure the delivery of a professional training program.• Negotiating with hotels to secure the most favorable prices for venue arrangements.• Assuming responsibility for logistics, including transportation and shipping-related tasks.• Following up with clients, particularly training managers, to gather more information about their training needs.• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.• Analyse and show sales potential.• Developing and sustaining solid relationships with key clients that bring in the most income for the company.• Acting as the main point of contact between key clients and internal teams.• Supervising the account teams assigned to each key client.• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.• Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.

• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.• Processing orders, modifications, and requests. • Communicating and coordinating with colleagues and other departments as necessary.• Ensure customer satisfaction and provide professional customer support.

• Consistently met or exceeded sales goals to propel company expansion. • As directed, provided sales data to upper management. • Provided outstanding customer service to cultivate customer satisfaction and loyalty. • Maintained comprehensive knowledge of industry related goods and services. • Worked with the manager to improve customer satisfaction and respond to their complaints.• Kept merchandise on hand on the sale floor.• Assisted in the display of merchandise. • Taking a physical inventory count on a daily basis.

• Designed and managed visually appealing window displays that attracted new customers.• Led the adoption of a streamlined process for inventory tracking and stocking shelves, minimizing potential losses and damages• Monitored competitor activities and implemented strategic initiatives to stay ahead of market trends.• Implemented a personalized customer service approach.