• Work with a Customer Success Manager / IT Project Manager to define and execute software implementation projects• Provide technical support, training, and guidance to our customers during software on-boarding• Analyze customer workflows and systems, and optimize our solutions to fit their needs• Identify scope changes, manage risks, and customer expectations leveraging SmartSheet functionality• Execute project tasks as assigned by the Project Manager• Liaise regularly with customers on behalf of the Customer Success Manager• Stay up-to-date on industry trends and new technologies, and be able to effectively communicate the value of our solutions to customers

• Provided project management support on a CAD implementation for the City of Chicago, effectively leading multiple weekly meetings with internal and external stakeholders to gather document requirements and present status updates to ensure successful rollout with current interfaces.• Leveraged strong time management, cross-functional collaboration, and organization skills to ensure that project tasks were delivered on time and aligned with quality standards.• Utilized pivot tables to perform data analysis in addition to publishing weekly status reports; additionally, tracked statuses with internal team members to maintain project milestones.

• Provided in-depth analysis and maintained cross-functional coordination throughout a large-scale cyber hygiene assessment project to onboard ITW acquisitions into a consolidated standard; methodically reviewed systems and servers to ensure uniformity with stakeholder objectives.• Worked as part of a team of Cybersecurity Auditors, liaising directly with various business units (BUs) to identify specific technical requirements through a comprehensive field assessment.• Prepared and presented reports with recommendations to achieve compliance based on ITW codes.

• Leveraged exemplary communication, organization, leadership, and time management abilities to provide daily correspondence as the key liaison between internal controls SAP users. • Analyzed a wide range of problems as part of the SAP Security Audit to identify and resolve issues. • Engaged with cross-functional offshore teams in India and Europe while coordinating with internal stakeholders to ensure timely remediation based on key performance indicators (KPIs). • Successfully designed and documented standard operating procedures (SOPs) and various policies for SAP user and role administration to outline security access creation and maintenance. • Operated in coordination with the internal Controls and Compliance team to support SOX fulfilment in alignment with general IT Controls over the SAP landscape. • Rapidly delivered within a fast-paced environment, effectively recognizing, utilizing, and expanding the existing talent and expertise of the team through more efficient delegation of project duties.

• Operated in coordination with senior leadership teams to train vendors to assess associate training requirements, ultimately coordinating SAP workshops for associates to serve individual needs. • Assisted the recruiting department throughout the process of devising new strategies to drive recruiting efforts; additionally, aiding the creation of training documentation.