Nazreen Razak Email & Phone Number

Kuala Lumpur, My

Cyberjaya, Selangor, Malaysia

Overseeing the four core functions of the Integrity and Governance Department. These functions include Complaints Management, Detection and Verification, Integrity Enhancement, and Governance.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Overseeing the six core functions of the Integrity Unit. These functions include Complaints Management, Detection and Verification, Integrity Enhancement, Governance, Compliance and Disciplinary.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Federal Territory Of Kuala Lumpur, Malaysia

Engineering Accreditation Council (EAC) Liason Officer at Universiti Malaya1) The implementation of Outcome-Based Education (OBE) for Engineering Undergraduate Studies2) Curriculum Staffs, students and facilities3) Quality Management System (QMS)4) Local and International (Staff and Students) Mobility5) Event Management and Public Relations

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

MPIUA was established on 4 July 2019 through the approval of the Malaysian Public University Vice- Chancellors/Rectors Committee Meeting and the membership consists of all Head of Integrity and Officers from all Public University. The reporting is under Malaysian Public University Vice- Chancellors/Rectors Committee Meeting and Ministry of Higher Education.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

1) To gather from the customer all the information necessary to fulfill their requirement (hand phone/account number etc.) and enter accurately into the appropriate system.2) To verify the customer’s identity according to defined verification processes.3) To provide customers with information on the TM UniFi and Streamyx products and services accurately & efficiently.4) To answer queries on TM UniFi and Streamyx product where the required information is easily accessible in the… Show more 1) To gather from the customer all the information necessary to fulfill their requirement (hand phone/account number etc.) and enter accurately into the appropriate system.2) To verify the customer’s identity according to defined verification processes.3) To provide customers with information on the TM UniFi and Streamyx products and services accurately & efficiently.4) To answer queries on TM UniFi and Streamyx product where the required information is easily accessible in the systems and to escalate any more complex enquiries or requests to the customer service team.5) To act as the first line of contact for customer complaints and issues, handling as many as possible at the first point of contact or escalating as appropriate.6) To log call outcomes accurately in the customer management system and ensure that notes made are sufficient to enable any agent to take a follow-up call from the customer.7) To complete any administration tasks as required by the team leader.8) To provide support to other team members and the Team Leader as required and to participate in regular team meetings.9) To transfer calls regarding marketing to Telemarketers.10) To hand over calls which require escalation to Service Support and Team Manager. Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Seremban

Bachelor, Administrative Science, Faculty Of Administrative Science & Policy Studies

Diploma, Public Administration, Faculty Of Administrative Science & Policy Studies

Activities and Societies: Exco External Affairs & Alumni Relations, Session 2011/2012 Diploma in Public Administration Club (DiPAC).